Patrick Bernard Email & Phone Number

Montréal, Québec, Canada

Within the group of Digital Technologies at PSP, responsible for the Operation Platform that includes the Service Desk , the End Point Devices, the support of the international offices and the ServiceNow platform. • Externalized all major functions of the services to an international partner and build an operating model to ensure that the service remain efficient.• Managed all the functions related to the support of more than 1500 users across various time zone.• Responsible for 1st and 2nd level support groups, requests, • Standardized of office equipment and software, deployment and update processes. • Lead the expansion of our international offices.

Montreal, Quebec, Canada

Production Application Support Manager

Montreal, Canada Area

In this capacity, he leads a highly qualified team, ensuring the coordination of projects, the allocation of resources and the delivery of application services, while maintaining communication with internal and external customers. Patrick has over 20 years of experience in IT infrastructure management and consulting services. Before joining Nexio, he worked as coordinator for the Computer Research Center of Montreal and then as Director of Professional Services and Operations at 8D Technologies.

Montreal, Canada Area

Customer relationship managementManagement of Canadian and American partnersLinux Professional Services Management

Montreal, Canada Area