Patrick Bertrand Email & Phone Number

Deerfield Beach, Fl, Us

Miami, Florida, United States Tampa

Deerfield Beach, Fl

As part of the Network Operations Center (NOC) Team, I am responsible for system monitoring and troubleshooting as a Managed Services Provider (MSP). I work extensively with Solar Winds N-able but also provide on-site support when needed

Boynton Beach, Fl

My main duties were assisting internal users with technical issues. I mainly responded to tickets and helped users via e-mail, telephone, and in-person. I did a lot of hands-on work and helped with users who couldn’t get online, users who couldn’t use e-mail, troubleshooting printers, setting up switches, cloning hard drives, setting up Bitlocker, and moving around computer equipment among various things

West Palm Beach, Florida Area

My main duties included renaming internal usernames in active directory. I also would rename users using various applications and granting them permissions. I would interact with users via outbound and inbound calls and through e-mail. I would also create cases for users that encountered problems via Remedy. I supported 6000 users with Active Directory.

Boca Raton, Fl

My main duties included providing technical assistance to AT&T U-verse customers. I assisted users over the phone utilizing the CRM workflow. I documented all my tasks and the end of calls. I often worked with remote desktop tools, anti-virus software, Microsoft and Apple OS software. I also worked with modems, printers, and TV receivers. I helped create customer accounts and execute password resets when necessary. I spent time a couple months assisting users with Office 365.