Patrick Beverly Email & Phone Number

Denham Springs, LA, US

Baton Rouge, Louisiana, United States

Lead and manage the service department, including staffing, training and performance management of service personnel.Established and oversaw premium service standards and procedures to ensure consistent and efficient service delivery.Monitored and evaluated the service team’s performance, providing regular feedback, coaching and recognition to drive.

Baton Rouge, Louisiana Area

-Train associates using the CarMaz training methodology. -Conduct informal and formal observations-Communicate expectations and provide positive and developmental feedback to associates -Tract, update, and ensure completion of equipment and maintenance Lead and participate in team, store, and management communication -Perform associate developmental tasks.

Baton Rouge, Louisiana Area

• Developing schedules for the Front End and Freight Flow departments and monitoring payroll on a daily basis to ensure payroll plans are met
• Training of cashiers and freight flow associates in all applicable policies, procedures and programs
• Auditing of cash controls and freight flow paperwork
• Upholding Company standards for merchandise presentation.
• Participating in the recruiting, interviewing and hiring for hourly associates in the sales support areas
• Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards

• Oversee day to day store merchandising and sales
• Responsible for all logistics/warehouse operations
• Head of electronic re-model in the store
• Created weekly game plan for department supervisors
• Trained over 200 team members
• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Monroe, Louisiana Area

• Managed day-to-day operations
• Controlled payroll
• HR specialist which included: I9's, paperwork for minors
• Was lead manager in remodel of the store.
• Lead over 100 employees
• Came up with weekly action plans

Monroe, Louisiana Area

• Trained over 250 team members and team leads Improved the overall value of the hardlines division
• Generated hours and created schedules for the sales floor
• Implemented a culture that strives in satisfying customers Spearheaded a successful inventory process which includedgiving weekly reports and game plans to Executives, Store Managers, and DistrictManagers.
• Oversaw, the entire hardlines division.(Example-Furniture, toys, cosmetics, hardware, etc.) Gave 90 day and yearly performance reviews to team leads and team members.
• Logistics/Backroom Team Lead.
• OSHA certified.