Patrick Bingham Email & Phone Number

San Francisco, California, United States

Providing white-glove service for onsite customers in corporate conference rooms and event venues. Proactively looking around corners to eliminate problems before they have a negative impact. Creating frugal solutions with existing equipment to solve last minute issues or unanticipated customer requests. Stabilized an older AV event system for new customers by updating network settings. Created a remotely managed digital signage solution by utilizing multiple media streaming devices at different locations, allowing a single tech to update all the signage for a given region with just a few clicks.

San Francisco, California, United States

Remote-based escalations that provided the last line of support for customer-facing issues as well as holistic fleet management of globally deployed hardware. Utilized top-tier communications skills to assist non-technical staff at locations without dedicated IT/AV support.Provisioned hardware for Cisco Video Conferencing, Polycom, Biamp, Crestron, and Shure devices. Read technical drawings and provided guidance and mentorship to junior techs. Drafted technical documents and runbooks to help streamline service support. Performed over 100 interviews both in my field and others. Helped to identify a systemic issue across the United States and worked with Network Operations to update the global firewall settings to future-proof other regions.

San Francisco, California, United States

Maintained onsite infrastructure in both IDF and MDF rooms, as well as customer-facing areas like conference rooms and communal spaces. Worked with internal partner teams and external vendors. Helped with off-hours OnCall support and would drive flagged issues to resolution without supervision. Also assisted with floor and site launches, as well as decommissions.Utilized scripting to create custom buttons to help automate repetitive tasks with our ticket processes. Also created a dynamic dashboard to gather data around incoming issue types to help analyze trends and track support volume.

San Francisco, California

Specialized audio-visual (AV) technician, pulling from 10 years in the field of AV and systems management both customer facing and internal. Oversees project management, onsite hardware integration and maintenance, event planning, customer interaction, and vendor logistics.Proficient with all major hardware and software communications methods including Cisco, Polycom, Tandberg, Crestron, Extron, AMX, and various remote interfaces. Strong customer values cultured from both corporate and retail environments, with an emphasis in sound design, music, and the arts gathered from San Jose State University.

San Francisco Bay Area

Management of a team of of AV Technicians covering nine locations across California Bay Area and Pheonix, AZ. Oversaw project management, onsite hardware integration and maintenance, event planning, customer interaction, complex scheduling, and vendor logistics.

Loading/unloading, setting up/tearing down, and troubleshooting all equipment required for various types of sound gigs. I am comfortable running a sound board and I am trained on both analog and digital.

Set up all aspects of a sound show, including speakers/monitors, microphones, runningall cables, troubleshooting errors, etc. This also includes the manual labor tied into unloading/packing the truck and moving the equipment around the event area. I am also very comfortable on a sound board and have mixed all aspects of a show, including main/monitor sends/levels, microphone levels, etc. Most of my experience has been with acoustic bands.