• Hire and interview Staff• Approve and handle repairs• Manage collection efforts• Approve new financed and cash sales• Respond to customer complaints• Create weekly, monthly, and quarterly reports• Top 10 in franchise growth in the entire company (150 stores) Best lot in the area May 2022

• Train sales associates• Approve finance deals; hit our sales plan a record 12 straight months prior to being promoted to GM• Assign internet leads• Negotiate finance terms and down payments• Create approved social media advertising• Maintain, organize, and distribute vehicle inventory• Evaluate trades, new buys, and repossessed vehicles• Conduct and lead weekly staff meetings• Handle escalations in a calm and efficient manner while finding the resolution

• Created 7 reports per store each month for ownership to analyze• Accomplished 90% economic occupancy for 3 stores• Managed all insurance claims, property damage, lawn care, pest control, auctions, incidents, and projects• Conducted monthly meetings and made the schedule for all staff members• Traveled from business to business and advertised, created social media advertisement, and networked• Trained all associated on efficient sales and customer service techniques• Maintained a clean state of the art facility at all 4 locations I was in charge of

• Generated sales and customer service through social media advertising, cold calling, and referrals• Managed multiple personalities and created a healthy working environment• Completed vehicle delivery process by walking customer’s through bill of sale/contract• Handled all after sale issues such as warranties, disputes, and repossessions• Structured deals for underwriters and fought for approvals