As General Manager, I lead all branch operations including sales and installation teams while also being responsible for meeting established branch targets, providing training and support to front-line managers, controlling costs and providing a safe and engaging environment. I worked closely with my In-Home sales manager to continuously improve sales systems and practices while providing coaching and monitoring daily performance to ensure NSLI and Volume targets are met. I worked closely with my installation manager to develop, implement, and improve Installation systems while providing daily feedback to ensure proper First Pass Yield and Revenue Targets are achieved. I worked with and developed my Warehouse Manager to ensure proper receiving, inventory management and daily job staging.

As an In-Home Sales Manager, I generated revenue for the region by leading and growing a dynamic team of 16 In-Home Sales Representatives. I was the Leader, Motivator, and Coach, so my team could outshine the competition.Key Role Accountabilities:Reviews appointments schedule from Inside Sales and adjusts accordinglyRuns a minimum of 3 new leads per weekEffectively completes cancel-save appointmentsRegularly reviews performance results and takes necessary actions to meet daily, weekly, and monthly expectationsPrepare and lead weekly sales meetings and workshops.I provided all employees with effective training in role requirements, working relationships, and company requirements and culture.Continuously improved the systems and processes used to deliver outputs.I worked with other company managers to learn how to support and improve the customer journey.

I ran up to 3 pre-scheduled, in-home appointments each day within my radius of operation.Attended weekly team meetings and individual & group training workshops.Lead my clients through an interactive and highly personalized one-call close sales process.