Quality Analyst
Current• Conduct audits and serviced reviews to ensure company risks are minimized • Perform quality assurance on all new loans utilizing investor data tape vs. Boarding Unit information• Establish and prioritize audits based on risk and client information• Maintain quality control and satisfaction records• Prepare Audit Reports for upper management • Assist with boarding for new loan processing• Monitor quality calls to ensure agents are in compliance for Mortgage, Auto, and credit cards procedures