- Achieve consistent high sales conversion rate of >80% annually, meeting or exceeding monthly targets- Developed and advertised virtual consultation platform for the shift during pandemic lockdowns, leading team to maintain higher sales volumes than expected (only significant decrease for first two months Mar-Apr 2020)- Created an educational platform with colleagues to be used internally for customers, and as a white label offer to B2B customers. Main contributions were advertising video, website design, and text copyrighting- Planned and conducted three sales and diamond training workshops to junior sales consultants- Initiated and developed a global market research project for the most attractive geographies for market entry

- Gemstone Expert and Jewelry Designer for customised engagement and wedding rings- Achieved high sales conversion rate of >70% annually, meeting or exceeding monthly targets consistently. Hold company record of 15 engagement rings in a week in 2019- Delivered high-quality customer experience through emails, in-person and virtual meetings. Hold company’s only 5-star reviews on Trustpilot- Displayed strong management and communication skills through working across different departments and third-party platforms (including Salesforce CRM)- Contributed in developing the sales process by editing 100+ files on Photoshop and Illustrator- Organized social company events such as diners, night outs, ‘escape the room’, and more- Received positive feedback from quarterly reviews with keywords such as: hard worker, professional, considerable, appreciated, positive, willing to go the extra mile

- Supervised diamond procurement and sales processes: from supply (Belgium) to distribution (Middle East, others)- Improved inventory quality (new suppliers from trade shows in Asia, Europe, and the Americas), strengthened cash flow cycle and day to day operations (increased turnover by 15%, enforced systematic quality checks and created new org structure, accounting system, hiring, sales compensation structure, branding)- Grew original diamond wholesale operations to new products (certified gems and jewelry)- Attended several rough diamond tenders (Antwerp, Botswana, South Africa) and manufactured 1,000ct+ in Surat (India)- Led 3 jewelry exhibitions of gold and silver jewelry (interior design, marketing, sales, customer service, finance), leading to $300k in jewelry sales

- Studied nuances in Fancy Colored Diamonds pricing and applied learnings in high end jewelry auction pricing- Acquired proprietary knowledge in re-polishing process to improve a diamond’s color, cut, and purity- Created a “Rapaport List” for Fancy Colored Diamonds based on value driver fundementals

- Learned major process manufacturing steps for cutting diamonds, from rough stones to round brilliant cuts- Spent two weeks in each department of 3,000-worker factory (assortment, planning, laser cutting, cleaving, polishing) - Passed final factory test by polishing three ½-carat diamonds while retaining more than 40% of original weight

- Learned sorting and handling process for diamond parcels from global mines (Russia, South Africa, Australia) - Gained experience in rough diamond sales to wholesalers

- Participated in intensive training program covering client profiling, asset allocation, and risk management. - Presented to panel of senior staff on a high net worth individual’s 3-year investment portfolio based on risk profile