Patrick Boland Email & Phone Number

4104 South Service Road, Burlington Ontario

• Actively promoted and quoted products and solutions to both individual customers and business-to-business clientele in an ISO-registered electrical wholesale environment.
• Achieved increased sales through cross-selling and upselling, self-studying and self-training in a wide array of products, including lighting, cabling, conduit, and various electrical components
• Managed customer accounts and relationships, liaising with third-party vendors and collaborating with teammates to provide… Show more Actively promoted and quoted products and solutions to both individual customers and.
• Managed customer accounts and relationships, liaising with third-party vendors and collaborating with teammates to provide clients with the most comprehensive solution for their needs
• Assisted with inventory management, including shipping and receiving of warehouse product and customer orders Show less

Hamilton, Ontario

• Drove business continuity through auditing and regular maintenance of end-user systems for Pizza Pizza’s high-volume inbound call centre.
• Mitigated downtime and loss of productivity via routine maintenance strategies (OS/software updates, patching, etc.)
• Administered end-user desktops, including hardware diagnostics and troubleshooting

Hamilton, Ontario

• Received and resolved client escalations, ensuring customer concerns were addressed and resolved to the satisfaction of both the customer and the business.
• Orchestrated large-scale orders for corporate functions and events
• Facilitated onboarding and coaching programs for new employees, including call handling and order-taking best practices, via call shadowing and hands-on coaching and training

Diploma, Electrical Engineering Technician - Power

Activities and Societies: Member of the winning group of the Design Project Competition (2013) -PLC Programming (RSLogix platform).

High School Diploma