Patrick Boland Email & Phone Number

4104 South Service Road, Burlington Ontario

Actively promoted and quoted products and solutions to both individual customers and business-to-business clientele in an ISO-registered electrical wholesale environment.• Achieved increased sales through cross-selling and upselling, self-studying and self-training in a wide array of products, including lighting, cabling, conduit, and various electrical components• Managed customer accounts and relationships, liaising with third-party vendors and collaborating with teammates to provide… Show more Actively promoted and quoted products and solutions to both individual customers and business-to-business clientele in an ISO-registered electrical wholesale environment.• Achieved increased sales through cross-selling and upselling, self-studying and self-training in a wide array of products, including lighting, cabling, conduit, and various electrical components• Managed customer accounts and relationships, liaising with third-party vendors and collaborating with teammates to provide clients with the most comprehensive solution for their needs• Assisted with inventory management, including shipping and receiving of warehouse product and customer orders Show less

Hamilton, Ontario

Drove business continuity through auditing and regular maintenance of end-user systems for Pizza Pizza’s high-volume inbound call centre.• Mitigated downtime and loss of productivity via routine maintenance strategies (OS/software updates, patching, etc.)• Administered end-user desktops, including hardware diagnostics and troubleshooting

Hamilton, Ontario

Received and resolved client escalations, ensuring customer concerns were addressed and resolved to the satisfaction of both the customer and the business.• Orchestrated large-scale orders for corporate functions and events• Facilitated onboarding and coaching programs for new employees, including call handling and order-taking best practices, via call shadowing and hands-on coaching and training

Diploma, Electrical Engineering Technician - Power

Activities and Societies: Member of the winning group of the Design Project Competition (2013) -PLC Programming (RSLogix platform).

High School Diploma