- Responsible for daily collections and reporting of assigned customer accounts.- Proactively analyzes aging reports, investigates late payments follows up with field and customer accordingly to obtain payment status.- Routinely meets with and follows up with regional offices, billing department and customers to resolve discrepancies, resolve billing and late payment issues.- Maintains detailed collection notes on account status; effectively communicates issues in a timely and concise manner to customer, manager, sponsor, and senior management.- Investigates and resolves unapplied cash in a timely manner; works to implement processes to reduce payments from going into unapplied status.- Exercises independent judgment within established policy framework to resolve problems.- Uses experience to recommends process improvements to stop recurring issues and create efficiencies.- Prepares reports and reconciliations as needed to support manager / supervisor.- Assists in monthly/quarterly or year-end billing or accounting procedures

- Manage and lead overall operations of four billing specialists, processing billing in accordance with set SOPs for 50+ customers weekly- Review and process work-in-progress (WIP) write-offs and analyze weekly financial reports for 8 regions across the country equaling hundreds of thousands of dollars weekly- Administer and set up billing systems, to streamline billing process for 50+ customers.- Design and deliver team training and performance standards, enhancing the team’s productivity - Introduce process improvements initiatives, streamlining office processes and boosting efficiency- Select, hire, and onboard numerous employees, meeting HR standards and requirements and train them to complete the requirements of the position

- Prepared and processed timesheets and billing. Delivered documentation for billing support and mailing invoices to up to 100 customers on a weekly basis.- Maintained 100% accuracy by adjusting bills/rates, recycling/canceling invoices, and posting credit memos - Answered and responded to customers and field employee’s requests/questions- Identified and resolved deficiencies within accounts by reconciling AR accounts- Reconciled payroll issues by processing back pays, reduces, adjustments and wire transfers

- Merchandised and displayed stock, including moving beams and grids, rotating stock, pricing and building displays in 10-30 bays a week- Scheduled resets by ensuring all required materials and product inventory was on hand in the store- Responsible for inspecting merchandise resets completed by third parties are properly completed, stocked, and priced- Assisted numerous vendors with locating and stocking product, disposing of discontinued products or by backs, and special events or sales- Traveled to numerous stores within our region to assist with larger resets or get back on schedule when they fall behind- Administered and used oracle e-procurement to order and replace signage, displays and product brochure for 100’s of products across the stores to improve customer satisfaction and drive sales

- Greeted and provided exceptional customer service to hundreds of customers, addressing customer needs/queries about inventory and services provided by the company- Answered customer questions via telephone, email, and chat, resolving customer concerns and ensuring customer retention- Maintained excellent relationships with vendors and suppliers to resolve customer issues- Received and unloaded 2-3 truck loads worth of freight and assisted 20+ customers with loading vehicles throughout the day while maintaining a high level of customer service- Received shipments, checked for damages, and sorted stock for distribution throughout the store

- Greeted and provided exceptional customer service to hundreds of customers, addressing customer needs/queries about inventory and services provided by the company- Answered customer questions via telephone, email, and chat, resolving customer concerns and ensuring customer retention- Maintained excellent relationships with vendors and suppliers to resolve customer issues- Received and unloaded 2-3 truck loads worth of freight and assisted 20+ customers with loading vehicles throughout the day while maintaining a high level of customer service- Received shipments, checked for damages, and sorted stock for distribution throughout the store

- Maintained the highest level of customer service by fulfilling orders and assisting high value contractors daily- Assisted with the daily delivery of multiple shipments to commercial clients, often in conjunction with forklift driving and heavy lifting- Organized/prepared all shipments, invoices, and shipping information for customers and management- Offered and opened store credit cards for contractors and customers by promoting exclusive deals and benefits- Generated leads/business for our project specialists for indoor and outdoor renovations

- Greeted and provided exceptional customer service to hundreds of customers, addressing customer needs/queries about inventory and services provided by the company- Answered customer questions via telephone, email, and chat, resolving customer concerns and ensuring customer retention- Received and unloaded 2-3 truck loads worth of freight and assisted 20+ customers with loading vehicles throughout the day while maintaining a high level of customer service- Received shipments, checked for damages, and sorted stock for distribution throughout the store