Computer Support Specialist
Rosen Usa
Houston, Tx
Rosen USA employed 198 people, in which the IT team supported. The IT team was myself and my supervisor. Together we maintained the servers, network, desktops, laptops, UPS, printers, and security system. We had to support all the employees which include service technicians that worked at all hours of the day and night. We wrote and provided technical documents to assist the technicians with computer problems and tool connections in the field, and implemented policies for the Rosen USA office. The main projects that were accomplished was the Video Conference Room and Training Room setups, Printer fleet upgrade, and the Storage and Virtualization implementation projects.