Patrick Boone Email & Phone Number

Atlanta, Ga, Us

The Senior Account Manager is responsible for working with Advisors and Account Executives to service client accounts. The position requires supporting them in day to day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. In addition, this person prepares materials for presentations and communications and assists team members with day-to-day client servicing. The Senior Account Manager leads open enrollment presentations and manages the OE communication process and takes an active speaking role in client meetings. While in this role, this person should be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients.

Charleston, Sc, Us

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle.

Buffalo, Ny, Us

To manage and maximize service and retention efforts with assigned clients to achieve disciplined and profitable growth and retention. Acts as the single point of contact for assigned clients representing Service Operations -Proactively manages operation performance for assigned clients identifying service issues, solutions and leads the resolution across all areas within the operation organization.

Tampa, Florida, Us

Tampa, Fl, Us