Management of team responsible for deployment, configuration, operations, and security of infrastructure on premise and within Amazon Web ServicesLeads the team responsible for solving complex technical problems across multiple environments while coordinating communication between teams and to internal customers throughout the processAdept at understanding and analyzing all aspects of enterprise IT operations and infrastructures and creating an environment focused on continuous improvementDevelops standard procedures for automated, predictable, deployment of hosts and applications within PRH data centers and cloud environmentsImproved operational visibility across multiple infrastructure dimensions to allow the organization to proactively address upcoming issues before they impact businessIdentify emerging technologies and mentor team members on how to leverage them to ensure IT operational performanceCollaborate with internal customers and other IT managers on projects and determine how our teams can assist each other in implementing and meeting objectivesMaintain communication with other areas of IT with respect to upcoming business initiatives and align team members to optimally meet resource requirementsCross train team members on all technologies implemented within the group and coordinate training with other team managers for redundancy across teamsAssist with architecture and implementation of short & long-term backup solutions leveraging various on premise and cloud technologiesPlays key role in the design and testing of disaster recovery procedures for various applications and infrastructure componentsManages team member workloads and assigns project work based on skillset, motivation, and capacityForecasts future personnel requirements based on upcoming work and proactively recruits additional engineers to meet projected needsCoordinates on-call schedule for engineers to support operations center and after-hours issue resolution

Served as Technical Account Manager for the Penguin Random House – Sony Music relationship under which PRH provided infrastructure as a service to several divisions within Sony MusicProvided technical guidance with regard to infrastructure architecture and designAcknowledged as the key resource for issue resolution across all infrastructureStandardized automated system deployments utilizing PowerShell scripting for rapid elasticity of workloadsImplemented centralized configuration management across the entire infrastructure to maintain system consistencyCoordinated all communications with Sony technical staff to review current project status, pulling in other Penguin Random House technical resources as neededHandled technical communication between the Random House operations center and Sony technical contacts during outages or other issuesManaged Penguin Random House technical resources when needed to resolve issues or assist with projectsWorked with Sony’s security team to reduce external exposure through load balancersImplemented a self-service portal for end-user password management in order to greatly reduce service desk call volumeDeveloped and managed routine patch management of all systems within the Sony infrastructure utilizing Random House technical resources

Primary systems engineer supporting several IIS application web farms backed by multiple Microsoft SQL Clusters.Recommended infrastructure changes within the environment to improve stability and performance. Configured and maintained Citrix NetScalers in front of the web farms for scalability and external access. Implemented Repliweb for automated code deployment to the web farm.Assisted Princeton Review developers and engineers with troubleshooting issues.

Developed custom monitoring solution using C#/ASP.Net to monitor client systems.Hosted Exchange (2003 – 2016) SolutionsWeb Hosting with support for .Net, ColdFusion, and Microsoft SQL ServerAzure distributed web solution implementations.Managed Monitoring Solutions using Microsoft Operations ManagerHyper-V Server Installation and Configuration, including clustered environments.Microsoft ISA Server InstallationsCitrix Solutions including hosted solutionsVeritas and DPM Backup SolutionsSoftware Development using; SQL Server, .Net, C#, Cold Fusion, Access, LDAP, and HTML

Highly Available Clustered SQL Server Deployment and AdministrationWeb Farm Implementations using Microsoft Load Balancing and F5 Hardware Load BalancersWindows 2003 Security Design including HIDS, Two Factor Authentication, and Active DirectoryMicrosoft Active Directory and DNS ArchitectureMicrosoft Operations Manager ConfigurationHP OpenView Network Node Manager AdministrationTechnical Project Planning and Management

Microsoft Active Directory and DNS ArchitectureMicrosoft SQL Server Implementation and AdministrationWeb Server Deployment and AdministrationWindows 2003 Active Directory SecurityRSA Two Factor AuthenticationTivoli Storage ManagementEMC Celerra and Clariion AdministrationCitrix Metaframe Server Configuration and AdministrationMicrosoft Operations ManagerServer Performance and Trend Analysis