Patrick Boudreau Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Chicago, Illinois, Us

• Head of identity Management & Fraud product in the innovative solutions group• Direct Reports; head of Product Strategy, Sr. manager Products, head of Fraud Analytics and Product Consulting• Responsible for 20 Identity & Fraud Solutions along with P&L• Developed new solution with multi-million dollar investments to meet marketneeds and drive revenue• Experience with Waterfall and Agile delivery methodologies• Final decision maker for prioritization• Develop and drive Go to Market strategies including large scale marketingcampaigns

Toronto, Ontario, Ca

• Head of Fraud Management; Fraud Strategy, Analytics and Operations (24/7)• Manage fraud losses within targets while managing OPEX• 10 Reports from Manager to Director• Oversee fraud operations team of 40 employees• Service Matter Expert for all projects, ensuring we safeguard the bank from Financial Risk • Meet with & select vendors that would assist in our fraud mitigation strategies• Design & implement net new fraud Programs• Responsible for setting, managing and adjusting OPEX & CAPEX

Toronto, Ontario, Ca

Consultant de fraude bilingue spécialisée dans plusieurs industries telles que financier/bancaire/prêt, automobile, télécommunications, en ligne et bien plus• Fraud consulting for all levels, from start up to extremely advance analytics departments with vast knowledge and experience with all types of fraud• Specialist in online and in person applications• Specialize in application fraud, new client onboarding and identification and authentication• Lines of focus were telecommunications, financial, monolines, auto lending, alternative financing, government, Fintech and Insurance• Provide input on Fraud roadmap including new directions and enhancements to current solution• Assisted in developing fraud strategies that resulted in fraud savings of 10+ millions • Bilingual consulting and primary Fraud consultant for Quebec• Assisted in developing fraud trend analyses and fraud heat maps for Canada in order to educate multiple industries• Accounted for 87% of client fraud engagements in 2016 & 2017• Strong focus on Industry consortium and regular networking/meetings• Was lead on team for setting strategies, directions for the team and escalations/tough conversations with clientsBilingual Fraud consultant specializing in multiple industries such as financial industry, automotive, Telecommunication, online/retail and much more

As a Manager within Deposit Services for Fraud Management, my primary responsibilities are developing Fraud strategies for Deposit fraud, wire payments, client screening (application), Internal Fraud Monitoring and client divesting (demarkets). I am responsible for the Personal, business and Commercial Banking strategies. In addition to being responsible for many fraud types, I spent 6 years within the Operations fraud centre managing at all levels which included Centre manager. As Centre Manager I was responsible for 200 employees, direct and indirect reports. Prior to Fraud I spent 3 years with RBC Personal Banking within the Investment and Estates processing and 4 years in Royal Direct (Contact Centre) in various departments such as outbound investment, inbound customer service, Operations and training.

• Manage 6 unique groups from Client review and divesting, Cheque fraud, wires, client care/escalation group, Wires, Personal and Business Account opening, and process excellence teams (including Lean Six Sigma Belts)• 5 Direct reports along with approx 45 indirect reports.• Approve all new procedural/policies initiated for Deposit Fraud.• Head/Lead an LSS DMAIC project consisting of Master black belt, Green belt and various SME’s• 24/7 department open 365 days a year.• Lead and took part in all LSS (Lean Six Sigma) initiatives and provide final sign off on all new changes/initiatives.• LSS Champion Trained (act as Champion/leader for all new belts)• Human Resource Lead for Centre, enforce and train policies to all direct reports• Lead/developed presentations for internal RBC departments and for external partners of other financial institutions, Interac, etc….• Deputy Centre Manager, entrusted with same authorities as Centre Manager• Regular review of assignments along with work performance evaluation• Top escalation point for complaints/disputes for internal & external in order to provide resolution

• Manage 6 unique departments from Cheque fraud, debit card fraud, collections, client care/escalation group, operational team, and process excellence teams (including Lean Six Sigma Belts)• 12 Direct reports/215 indirect reports.• Human Resource Lead for Centre, enforce and train policies to all direct reports• Delivered job elimination discussions while working with transition managers and grief councilors• Final Approver for all new procedural/policies initiated for the Centre.• Work with National Office and VP’s to develop new strategies, new/innovative org structures, and new role creation in order to maintain our industry leading position on financial losses.• 24/7 department open 365 days a year.• Lead and took part in all LSS (Lean Six Sigma) initiatives and provide final sign off on all new changes/initiatives.• Responsible for annual budgets, set out write off goals, staffing approvals, annual salary reviews for 200+ employees, annual incentive program for 200+ employees, etc….• Lead/developed presentations for internal RBC departments and for external partners of other financial institutions, Interac, etc….• Lead recruitment contact for centre – trainer for best practices, interview questions, mock interviews

• Manage Debit Card Fraud Department – 7 Direct reports/100 indirect reports• 5 diverse roles (3 shifts in each/24 hours) within the department ranging from online fraud to debit card fraud (ATM/POS). All of which are extensive investigative roles• Determine/implement new procedural initiates for the department to increase financial effectiveness and operational effectiveness• Work with National Office and VP’s to minimize Fraud losses month over month and provide trends for future strategies• 24/7 department open 365 days a year.• 85% of department has undergone LSS (Lean Six Sigma) reviews and I have taken part and had the final sign off on all new changes/initiatives• Human Resource Lead for department, enforce and train policies to all direct reports

• Managed Fraud investigation (Client card & Online fraud)• Adjudicate lost/stolen & “In Possession” cases• Interview clients & staff• Lead dual team of Online/telephone and Client card investigations role (team of 25 employees).• Correspond with internal partners, law enforcement, lawyers, etc... • 24/7 department open 365 days a year• Work flow management to ensure Service Partner agreements are met• Analyze trends and eliminate new threats• Assist with centralization & back-office initiatives• Handle escalated Investigation files• Implemented a nationwide remodel program for the National Fraud Detection Group, which enhanced client experience, cost savings for RBC, and overall performance of the department. Which included staffing of 20+ new roles and leading the change/training within the department

Contact centre/Call centre National Office

Call Centre/Contact centre