Patrick Boudreau Email & Phone Number

Toronto, ON, CA

Chicago, Illinois, US

• Head of identity Management & Fraud product in the innovative solutions group
• Direct Reports; head of Product Strategy, Sr. manager Products, head of Fraud Analytics and Product Consulting
• Responsible for 20 Identity & Fraud Solutions along with P&L
• Developed new solution with multi-million dollar investments to meet marketneeds and drive revenue
• Experience with Waterfall and Agile delivery methodologies
• Final decision maker for prioritization

Toronto, Ontario, CA

• Head of Fraud Management; Fraud Strategy, Analytics and Operations (24/7)
• Manage fraud losses within targets while managing OPEX
• 10 Reports from Manager to Director
• Oversee fraud operations team of 40 employees
• Service Matter Expert for all projects, ensuring we safeguard the bank from Financial Risk
• Meet with & select vendors that would assist in our fraud mitigation strategies

Toronto, Ontario, CA

• Consultant de fraude bilingue spécialisée dans plusieurs industries telles que financier/bancaire/prêt, automobile, télécommunications, en ligne et bien plus
• Fraud consulting for all levels, from start up to extremely advance analytics departments with vast knowledge and experience with all types of fraud
• Specialist in online and in person applications
• Specialize in application fraud, new client onboarding and identification and authentication
• Lines of focus were telecommunications, financial, monolines, auto lending, alternative financing, government, Fintech and Insurance
• Provide input on Fraud roadmap including new directions and enhancements to current solution

As a Manager within Deposit Services for Fraud Management, my primary responsibilities are developing Fraud strategies for Deposit fraud, wire payments, client screening (application), Internal Fraud Monitoring and client divesting (demarkets). I am responsible for the Personal, business and Commercial Banking strategies. In addition to being responsible.

• Manage 6 unique groups from Client review and divesting, Cheque fraud, wires, client care/escalation group, Wires, Personal and Business Account opening, and process excellence teams (including Lean Six Sigma Belts)
• 5 Direct reports along with approx 45 indirect reports.
• Approve all new procedural/policies initiated for Deposit Fraud.
• Head/Lead an LSS DMAIC project consisting of Master black belt, Green belt and various SME’s
• 24/7 department open 365 days a year.
• Lead and took part in all LSS (Lean Six Sigma) initiatives and provide final sign off on all new changes/initiatives.

• Manage 6 unique departments from Cheque fraud, debit card fraud, collections, client care/escalation group, operational team, and process excellence teams (including Lean Six Sigma Belts)
• 12 Direct reports/215 indirect reports.
• Human Resource Lead for Centre, enforce and train policies to all direct reports
• Delivered job elimination discussions while working with transition managers and grief councilors
• Final Approver for all new procedural/policies initiated for the Centre.
• Work with National Office and VP’s to develop new strategies, new/innovative org structures, and new role creation in order to maintain our industry leading position on financial losses.

• Manage Debit Card Fraud Department – 7 Direct reports/100 indirect reports
• 5 diverse roles (3 shifts in each/24 hours) within the department ranging from online fraud to debit card fraud (ATM/POS). All of which are extensive investigative roles
• Determine/implement new procedural initiates for the department to increase financial effectiveness and operational effectiveness
• Work with National Office and VP’s to minimize Fraud losses month over month and provide trends for future strategies
• 24/7 department open 365 days a year.
• 85% of department has undergone LSS (Lean Six Sigma) reviews and I have taken part and had the final sign off on all new changes/initiatives

• Managed Fraud investigation (Client card & Online fraud)
• Adjudicate lost/stolen & “In Possession” cases
• Interview clients & staff
• Lead dual team of Online/telephone and Client card investigations role (team of 25 employees).
• Correspond with internal partners, law enforcement, lawyers, etc...
• 24/7 department open 365 days a year

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