Patrick Bound Email & Phone Number

Bristol, United Kingdom

• Layout the Salesforce requirements for Which? Trusted Traders and the Which? endorsement Scheme that fully meets the needs of the businesses; allowing for scalable growth and automation of processes• Provide regular updates on progress to senior stakeholders regarding the progress through planning, pricing and delivery stages• Provide training across Which? Trusted Traders on Salesforce and best practice for data quality• Day to day Salesforce Admin duties responding quickly and… Show more • Layout the Salesforce requirements for Which? Trusted Traders and the Which? endorsement Scheme that fully meets the needs of the businesses; allowing for scalable growth and automation of processes• Provide regular updates on progress to senior stakeholders regarding the progress through planning, pricing and delivery stages• Provide training across Which? Trusted Traders on Salesforce and best practice for data quality• Day to day Salesforce Admin duties responding quickly and effectively to team requests Show less

Bristol, United Kingdom

Responsibilities of the role include:- Management of the on boarding of all new trades people- Protecting the integrity of the Which? Trusted Trader scheme by maintaining high standards, ensuring only the best traders are endorsed- Manage the administrative function of the business providing support across a variety of teams- Providing 1-2-1s and coaching across the team, driving high levels of team performance- Detailed weekly analysis and reporting to Senior… Show more Responsibilities of the role include:- Management of the on boarding of all new trades people- Protecting the integrity of the Which? Trusted Trader scheme by maintaining high standards, ensuring only the best traders are endorsed- Manage the administrative function of the business providing support across a variety of teams- Providing 1-2-1s and coaching across the team, driving high levels of team performance- Detailed weekly analysis and reporting to Senior Management- Management of team through a number of process and responsibility changesWhilst fulfilling this role to a high level, began training to become a Salesforce Administrator. This led me to undertake these responsibilities whilst also managing my team. Show less

Bristol, United Kingdom

Bristol, United Kingdom

Retaining customers who are “at risk” of leaving the scheme, through understanding their reasons why, attempting to resolve their issues through excellent service delivery and proactive intervention.Effectively handling customer queries and complaints within associated SLA’sWhere appropriate, upsell further products and services to our existing customers.Accurately capturing all feedback from customers via Salesforce and internal systems, sharing with key stakeholders as… Show more Retaining customers who are “at risk” of leaving the scheme, through understanding their reasons why, attempting to resolve their issues through excellent service delivery and proactive intervention.Effectively handling customer queries and complaints within associated SLA’sWhere appropriate, upsell further products and services to our existing customers.Accurately capturing all feedback from customers via Salesforce and internal systems, sharing with key stakeholders as appropriate.To reactively deal with logo mis-use, while also providing support to customers on how to use our logo effectively.Report on complaints, feedback and customer satisfaction.Provide advice and support to cusotmers by delivering outstanding customer service.Deliver targeted courtesy calls to our customers as required.Providing support and feedback to the other frontline teams, particularly when dealing with issues. Demonstrate a variety of investigative skills by moderating user-generated content, ensuring it is appropriate – taking into account terms & conditions/UGC guidelines and associated SLA’s.Protect Which?’s integrity and brand by escalating any legal or reputational issue’s within UGC to the Relationship Manager.Actively identify enhancements and work-flows improvements to internal systems and make recommendations for website improvement's - based on customer feedback and an understanding of user experience.Work collaboratively & efficiently with the Member Services Centre by providing new starter training and ongoing support in relation to any queries raised on both websites. Show less

Bristol, United Kingdom

Assessing PPI complaints, deciding whether to uphold or defend claims.

Southampton, United Kingdom

Began as a temporary employee before achieving a permanent position as a Ralph Lauren specialist. I have since represented Hugo Boss and finally the Travel Goods department.