Head of Operations and Organizational Development at Brook Health, a company that develops innovative apps for chronic disease management including remote patient monitoring. I have over 10 years of experience in leading and scaling operations for telehealth startups, with a previous background in software development, engineering, and marketing.My core competencies include operations, growth management, people operations, strategy, team building, HIPAA compliance, and shipping and logistics. I am passionate about improving the quality of life and health outcomes for millions of people living with chronic conditions. I work with a talented and diverse team of healthcare professionals, coaches, engineers, designers, clinicians, and marketers to deliver user-friendly, evidence-based, and scalable solutions.
Digital Interactive Group
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Senior Program ManagerDigital Interactive Group Mar 2024 - Present
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Director, Organizational Development And OperationsBrook Health Feb 2022 - Mar 2024Seattle, Wa, Us• Key member of Executive Staff tasked with designing organizational growth, reporting to CEO. • Worked with CMO and Director of Care Management to scale all medical operations to accommodate rapid growth and product expansion.• Worked daily with Clinic Success, Product, Customer Support, Marketing and Sales to refine our offerings to optimize outcomes and minimize churn.• Responsibility for HR, Operations, IT, Security and Compliance departments.• Grew headcount by 70% in 2022, another 100% in 2023. -
OperationsBrook Health Aug 2019 - May 2022Seattle, Wa, Us• Member of Senior Executive Staff. • Bottom line responsibility for 40% of Company Revenue.• Built and ran Operations across four HealthTech product lines with 65,000 patients, handling day-to-day performance metrics, enrollments, and outcomes.• Built and managed Health Coaching staff and performance.• Oversaw client integrations, program execution, claims filing and reporting.• Partner with Product team to rebrand and improve existing mobile apps. • Human Resources for staff of 35 in three countries. • Implemented two logistic centers from scratch shipping medical devices to patients.• Compliance responsibility for all Customer and IT audits, SOC2, CMS and CDC data reporting.
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Interim CeoHealthslate Apr 2018 - Aug 2019• Led company of 40 people during lengthy acquisition by Brook Health• Doubled user base to 20,000 users.• Oversaw Product Development and Engineering with offshore team.• Managed key client and vendor relationships to maximize revenue and profit.
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Vp OperationsHealthslate Apr 2015 - Apr 2018Responsible for all operations including Staff management in multiple North American locations. Project management, Product Testing, Product definition, Quality Assurance, Human Resources, Logistics, Customer Relations, Compliance and Data Analysis. Driving success in a rigorous startup environment with a diverse, cross-functional team working in geographically disparate regions.
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Director, Strategic AccountsHealthslate Sep 2013 - Apr 2015Responsible for getting stuff done, for a software company in the Healthcare telehealth industry. Specifically smartphone apps for chronic disease management, focused now in the diabetes and pre-diabetes space.
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City CouncilmanCity Of Medina Jan 2010 - Dec 2017Mayor, City Councilman
Patrick Boyd Education Details
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Seattle UniversityMarketing -
Western Washington UniversityMfg Engineering
Frequently Asked Questions about Patrick Boyd
What company does Patrick Boyd work for?
Patrick Boyd works for Digital Interactive Group
What is Patrick Boyd's role at the current company?
Patrick Boyd's current role is Operations| Organizational Development | MBA | Startup | Telehealth | People Operations | Security & Compliance | Shipping & Logistics | patrickboyd@gmail.com.
What schools did Patrick Boyd attend?
Patrick Boyd attended Seattle University, Western Washington University.
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