Patrick Breen
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Patrick Breen Email & Phone Number

Senior Product Manager, Customer Service at Highmark Health
Location: Columbia, Maryland, United States 13 work roles 3 schools
1 work email found @carefirst.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Role
Senior Product Manager, Customer Service
Location
Columbia, Maryland, United States
Company size

Who is Patrick Breen? Overview

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Quick answer

Patrick Breen is listed as Senior Product Manager, Customer Service at Highmark Health, a with 15286 employees, based in Columbia, Maryland, United States. AeroLeads shows a work email signal at carefirst.com and a matched LinkedIn profile for Patrick Breen.

Patrick Breen previously worked as Senior Product Manager at Highmark Health and Product Manager at Engen. Patrick Breen holds Elmba, Accounting And Finance from Loyola College In Maryland.

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Profile bio

About Patrick Breen

As the first interaction a customer has with their insurance provider, it is critical that the plans they purchase are built and quoted accurately. That's why I'm passionate about modernizing the way insurance companies build, launch, and maintain their product portfolios - to ensure a positive, simplified member experience. I am currently working to modernize these product lifecycle functions to create a remarkable healthcare experience for 10+ million members across 13+ health plans, enabling higher quality, more competitive, and lower cost products for groups and members.

Listed skills include Bloomberg Terminal, Html, Excel, Access, and 24 others.

Current workplace

Patrick Breen's current company

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Highmark Health
Highmark Health
Senior Product Manager, Customer Service
Columbia, MD, US
Employees
15286
AeroLeads page
13 roles

Patrick Breen work experience

A career timeline built from the work history available for this profile.

Senior Product Manager, Customer Service

Columbia, Md, Us

Product Manager

-Develop the product vision, strategy and implementation of $60M+ strategic modernization initiative to streamline the product development process improving the user and customer experience-Lead and manage product roadmap development to prioritize, plan, and communicate across 4 client health plans to ensure leadership and resource alignment for successful product implementation and adoption-Collaborate with multiple teams across multiple clients to identify needs and expectations to support solution design-Manage vendor contract negotiation including budget, plan, and deliverables to ensure vendor delivery aligns to expected client value and outcomes-Communicate product vision and strategy across clients explaining expected value based on an expert understanding of each client’s needs, goals, and challenges to optimize the customer journey and address financial pain points-Drive and monitor delivery efforts within and across multiple clients and projects to ensure delivery of outcomes on-time and on-budget

Jun 2021 - Jul 2024

Program Manager, It Transformation Office

Baltimore, Maryland Area

•Lead and manage business process re-engineering to develop a formal, ongoing Product Lifecycle Management (PLM) process to be more agile, disciplined, and consumer-centric.•Develop and manage the CareFirst agile transformation to align with business and establish joint accountability between IT and business to optimize current business and diversify revenue streams.•Identify and select new technologies to streamline workflows and improve efficiency both for IT and business processes to reduce manual workflows and build a robust technology and services foundation across CareFirst.•Analyze and recommend business cases and activities that drive positive financial impacts, business agility, and resolve emerging and ongoing issues.

Jan 2019 - Aug 2019

Pmo Program Manager

Baltimore, Maryland Area

•Provide oversight and guidance to 50+ projects worth over $65M within the strategic corporate initiative portfolio to ensure projects deliver on-time, on-budget, and meet the strategic goals and vision of the corporate initiative portfolio. •Manage the governance of full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Business Corporate Initiatives within a Platform of the Long Range Strategic Plan•Lead and manage the development and pilot of the Agile methodology, including the development of policies and procedures across governing bodies, to ensure Agile projects meet CareFirst auditability and project management standards.•Review and edit project charters for each strategic corporate initiative to aid project managers and project sponsors across the company in producing concise, meaningful, and of the highest quality documents to create early stakeholder buy-in and funding.•Guide and manage the annual planning process for all four business areas and two IT divisions for chartering, estimating, and annual plan creation to aid all divisions in requesting and receiving necessary funding to meet their strategic goals for the upcoming year.•Manage all aspects of the project/program management of a Corporate Initiative, which may include: cost benefit analysis, work plans, functional and technical designs, and implementation.•Provide weekly feedback to the Vice President and Senior Director of the PMO identifying at risk projects to ensure Senior Leadership is aware of issues and potential solutions to resolve problems and prevent future risks.

Jun 2017 - Aug 2019

Regulatory Project Manager

Baltimore, Maryland Area

•Lead and manage a $2.7M Corporate Initiative with 100+ stakeholders to file CareFirst’s Affordable Care Act Individual and Small Group plans, obtain regulatory approval, and ensure the approved plans are available for enrollment and claims processing.•Develop and lead weekly presentations to the CEO of CareFirst identifying important updates and developments related to Health Insurance Exchange activity and new regulations.•Lead and participate in weekly and ad hoc communications with various regulatory and government agencies to develop and foster relationships that assist CareFirst in creating working relationships with external entities.•Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action based on stakeholder input and agreed upon expected impacts.

Oct 2015 - Jun 2017

Analyst, Issuer Plan Management

Baltimore, Maryland Area

• Lead and manage the efficient collection and submission of required data and other information to the various state-based, partnership and federally facilitated exchanges for Issuer and QHP certification within the required timeframes.• Gather, document, review and implement the requirements necessary for the successful completion of the Issuer and Qualified Health Plan (QHP) certification process for any state-based, partnership or federally facilitated exchange in CareFirst's service area• Lead and manage at an expert level with the review, analysis, and evaluation of federal and state laws related to Issuer and QHP certification to develop solutions that solve the most complex technical and/or business issues and incorporate and communicate any changing requirements to ensure timely filing and certification• Establish and maintain auditable business policies, processes, and controls for the efficient collection and submission of data and other information to the various state-based, partnership and federally facilitated exchanges• Define internal standard operating procedures and ensure they are approved and in place and develop training for internal stakeholders to understand and follow processes and procedures• Work with various government agencies with oversight/management accountabilities for Exchanges and internal stakeholders for the efficient collection and submission of required data and other information to the various state-based, partnership and federally facilitated exchanges for Issuer and QHP certification within the required timeframes.• Provide mentoring, guidance, and insight on the Plan Management process to ensure the successful transition to future business owners.

Mar 2014 - May 2015

Regulatory Analyst

Baltimore, Maryland Area

• Provided in-depth analysis to the CEO of the largest health insurance plan in the Mid-Atlantic and his direct report on the current and expected future-state of the Exchanges and their likelihood of success based on detailed testing of the available functionality to issuers and consumers prior to and during open-enrollment.• Participated at an expert-level on daily meetings with the CIO and other Senior Management providing updates on Exchange activities and key functionalities to aid in the preparation of materials to the CEO and Board of Directors.• Analyzed, defined and interpreted all legislative regulations to communicate to internal stakeholders and Senior Management regulatory changes and the resulting operational, technical, and financial impacts on the business and the business’ ability to operate in the new environment.• Gathered, documented, reviewed, and communicated requirements with internal and external stakeholders to establish and maintain auditable business policies and processes to ensure the successful completion of compliance and certification documents for participation on the Exchanges in CareFirst’s service area.• Led and participated at an expert-level with the review, analysis and evaluation of external mandates to develop solutions that solve the most complex technical and/or business issues.• Worked directly with Senior Management to provide weekly analysis of external regulations and guidance pertaining to the Affordable Care Act with special emphasis on Exchanges and the projects to internal stakeholders operating under the $66 million Health Insurance Exchanges Program.

Dec 2012 - Mar 2014

Intern Associate, External Mandates Implementation Requirements

Owings Mills, Md

•Created a “Straw Man” to understand current gaps in federal and state regulations surrounding PPACA.•Presented current federal and state regulations regarding PPACA and the Exchanges to company stakeholders in a holistic, digestible manner.•Worked with a team to understand the technical, operational, and financial impacts of PPACA regulations and prepare for the implementation of Exchanges in 2014.

Jul 2012 - Dec 2012

It Intern

Baltimore, Maryland Area

•Led the rewriting of the Annual Consolidated Report survey which is the primary document used for data collection from Archdiocesan parishes. •Gathered requirements from external and internal sources to identify edits, changes and updates necessary to streamline the data collection process and create a more user-friendly survey.•Analyzed school test scores for Archdiocesan schools as well as the surrounding public schools to understand how the Archdiocesan schools performed compared to nearby public schools and to help formulate marketing plans for Archdiocesan schools.

Feb 2012 - Apr 2012

Summer Research Analyst

Baltimore, Maryland Area

•Produced quantitative and qualitative analytical research reports covering economic events, capital markets, bond markets, earnings announcements and company events. •Wrote reports on meetings with senior management of Transocean and NYSE Euronext. •Worked with two senior analysts on quantitative modeling of the movie theater industry to understand any possible opportunities for growth within the industry.

Jun 2010 - Aug 2010
Team & coworkers

Colleagues at Highmark Health

Other employees you can reach at highmarkhealth.org. View company contacts for 15286 employees →

3 education records

Patrick Breen education

Elmba, Accounting And Finance

Activities and Societies: International Trip to Beijing and Shanghai, China (May 2012): Participated in classes and site visits that.

Bba, Finance

Activities and Societies: Sellinger School of Business Scholar, Beta Gamma Sigma, Financial Management Association, FMA Honors Society.

FAQ

Frequently asked questions about Patrick Breen

Quick answers generated from the profile data available on this page.

What company does Patrick Breen work for?

Patrick Breen works for Highmark Health.

What is Patrick Breen's role at Highmark Health?

Patrick Breen is listed as Senior Product Manager, Customer Service at Highmark Health.

What is Patrick Breen's email address?

AeroLeads has found 1 work email signal at @carefirst.com for Patrick Breen at Highmark Health.

Where is Patrick Breen based?

Patrick Breen is based in Columbia, Maryland, United States while working with Highmark Health.

What companies has Patrick Breen worked for?

Patrick Breen has worked for Highmark Health, Engen, Carefirst Bluecross Blueshield, Archdiocese Of Baltimore, and Legg Mason Capital Management.

Who are Patrick Breen's colleagues at Highmark Health?

Patrick Breen's colleagues at Highmark Health include Chanel Massie, Paula Sarver, Ccc, Crc, Cpc, Christina Rodriguez, Melissa Robbins, Pmp, and Don Hummel.

How can I contact Patrick Breen?

You can use AeroLeads to view verified contact signals for Patrick Breen at Highmark Health, including work email, phone, and LinkedIn data when available.

What schools did Patrick Breen attend?

Patrick Breen holds Elmba, Accounting And Finance from Loyola College In Maryland.

What skills is Patrick Breen known for?

Patrick Breen is listed with skills including Bloomberg Terminal, Html, Excel, Access, Sas, Microsoft Office, Reuters Eikon, and Morningstar.

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