• Directed large IT services delivery contracts(20M+ per annum) in UK for QBE Insurance, BP, GE, SABMiller• Managed and tracked SLAs, SLOs, cost, schedule, service deliverables and quality• Member of customer technology steering groups. Influenced technology roadmap and strategy• Created security metrics to measure security compliance adherence and performance. • Improved overall security compliance at QBE Insurance by 35%SABMiller Contracto Controlled P&L responsibility for €20m p.a. budget. Led a team of 30 staff (250 indirect)o Used ITIL and escalation models to improve helpdesk SLA adherence. Cut recurring issues by 60% o Improved DR/BC plans, saving €310k on enterprise contracts (MS, Dell, HP, EMC, Adobe, CIsco)o Improved Cost efficiency via Communication service providers rationalisation (1200K)o Migrated to Tier III Data Centres. Saved €1.3m CAPEX and €450K+ OPEX (30%)o Negotiated Microsoft licensing agreement, saving €200k annuallyo Tracked data use, carriers and fees to cut wireless devices spend by €800ko Upgraded SAP Oracle License with IBM negotiated license agreement, saving €3milliono Server and SAN Storage consolidation Programme (VMware) reduced operations cost(38%) and DC footprint by 40%o Successfully completed IT SOX audits, two internal and one external QBE Insurance Contracto Controlled P&L responsibility for €10m p.a. contract. Led a team of 17 reports (190 indirect)o Moved extensive server infrastructure to Tier III Data Centres in Portsmouth and Warwicko Saved 23% on cost of footprinto Established security metrics to measure vendor performance. Improved compliance by 35%o Led security awareness training and roadmap, created frameworks leveraging IBM ISEC/ISO

Business Development and Operations responsibility for the largest IT services delivery organisation in Ireland. My responsibilities included financial planning and cost management of a budget of more than E40m per annum and ensuring recovery of costs from IBM internal business units. I managed a team supporting these objectives as well as maximising resource utilisation across the organisation and management information reporting. I worked closely with the IT Delivery Leader for Ireland and acted as a trusted advisor on a daily basis.Major achievements in this role include the management of multi-departmental cost reduction plan that delivered in excess of 12% cost reductions and achieving rate reductions through prudent cost management and resource allocation.• Managed large international accounts to ensure compliance with the terms and conditions of the corresponding contract, managing contract performance measurements and measuring performance against established plan to optimize profit contribution.• In charge of managing both internal and external stakeholders, managing risks, issues, deliverables and different processes to meet the contract´s business objectives and supporting account owners.• Participated in account meetings (both customer facing and internal) and maintains in-depth knowledge of the account, including opportunity and pipeline management.• Provided support for Business, Finance, Contract & Delivery requests from the country manager.• Participated in efforts to develop and execute an account coverage plan and responsible for achieving account’s financial targets including client satisfaction.• Managed all contract activities, deliverables, and projects in support of the client.• Contributed towards on time delivery of contract deliverables, revenue, profitability and growth target objectives, as well as client satisfaction.• Managed all IBM contract deliverables and ensures adherence to the contract terms and conditions..

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