Patrick Brien Email & Phone Number

Boston, Ma, Us

Orlando, Fl, Us

Here, as a pivotal executive reporting directly to the CEO, I lead revenue growth, market expansion, and profitability enhancement for a premier construction management software provider. Additionally, I oversee the strategic direction for revenue generation, and client success across a comprehensive product suite, including RedTeam Flex, RedTeam Go, and Fieldlens by RedTeam. My responsibilities encompass Sales, Client Success, Customer Support, Implementation, and Onboarding, managing a high-performing team of 36 professionals, including 4 direct reports.➥Crafts and executes strategies that enhance client retention, expand multi-year contracts, and increase pre-pay or annual agreements.➥Develops and deploys playbooks that increased win rates by 14%, and manages revenue streams through precise budgeting, forecasting, and financial reporting.➥Collaborates with the CEO and executive team to align revenue goals with corporate objectives and presents key metrics such as customer acquisition costs and lifetime value to the Board.➥Transforms Sales and Client Success departments by redefining roles, optimizing processes, and implementing best practices to drive performance and efficiency.➥Provides mentorship and coaching to team members, enhancing skills and preparing the team for future leadership needs.➥Manages organizational changes effectively, aligning teams with strategic priorities and ensuring smooth transitions. ➥Shortened average time to value from 130 to 68 days, leading to improved client satisfaction. ➥Achieved a 195% increase in new revenue year-over-year, improves client retention by 39%, and raises Net Revenue Retention (NRR) from by 9%.

San Diego, Ca, Us

I was recruited to assume a critical executive role, responsible for establishing a high-performance market sales team from scratch. I was tasked with developing a comprehensive strategy and creating a playbook rooted in data analytics and a proven track record of building elite teams. I reported directly to the President, managing 7 direct and 160 indirect reports. ➥Led the Inside Sales Organization from inception to a team of 167 full-time employees, overseeing the entire sales cycle from pipeline management to sales demonstrations, ensuring alignment with business objectives.➥Formulated and executed a repeatable, scalable strategy and framework, driving operational efficiency and sustained business growth.➥Devised creative pricing and contract terms to secure multi-million-dollar and multi-year deals, adeptly navigating market shifts.➥Reduced Customer Acquisition Cost (CAC) from $800 to below $200 within 8 months through targeted cost-saving measures.➥Spearheaded revenue growth from $0 to $9M in recurring revenue initially and expanded enterprise revenue from $20M to $38M within 24 months. ➥Engineered a $60M Total Contract Value (TCV) machine by implementing effective Sales Development and Inside Sales strategies. ➥Created a comprehensive Demand Generation system, enhancing forecasting precision and increasing lead generation by 400% year-over-year.

Boston, Ma, Us

I utilized deep industry expertise and a proven track record to drive substantial revenue growth and advance the organization to new levels. Additionally, I focused on enhancing performance management practices, resulting in improved cost control, increased Net Promoter Scores (NPS), and successful implementation rates. ➥Led the expansion of onsite implementation resources from 150 to over 5,000 nationwide, significantly bolstering installation capabilities.➥Developed and deployed a remote installation model to address limited onsite resources, optimizing resource allocation and improving client knowledge transfer and product adoption.➥Realized $5M in annual savings by reducing reliance on physical onsite resources and streamlining implementation processes.➥Executed performance management strategies that enhanced cost efficiencies and boosted NPS scores, reflecting elevated customer satisfaction.

I assumed a pivotal role reporting directly to the Chief Operating Officer (COO), managing client services operations across North and South America. Additionally, I led a team of 90 employees, including 4 managers, with an $8M departmental budget. Worked closely with the CEO to provide strategic insights and recommendations that drive enterprise advancement.➥Directed the integration of customer operations for Telogis Inc., NetworkFleets, and Fleetmatics Group PLC, consolidating into a unified center of excellence within one year.➥Oversaw a seamless global integration process across multiple locations, including Sydney, London, Lisbon, San Diego, and Waltham, ensuring effective transition and consolidation of services.➥Created Sales Support and Installation and Revenue teams, reducing installation time by 23 days and increasing annual revenue by over $40M.

Rolling Meadows, Il, Us

During this 5-year engagement, I led the performance of the operations 30-member team in MA, AZ, FL, NC, & IL, managing a $2M budget. I also expanded the Operations Team from 6 -11 and increased annual installations 19.9% year-over-year. I integrated the merger between the 45-member Fleetmatics and 35-member SageQuest Customer Operations teams. In addition, I oversaw the Salesforce.com to NetSuite.com transition in NA, EU, and Australia, onsite with a team of 18, and created visible data aligned to revenue reporting. This created one system of truth for Finance. I expertly drove revenue in a SaaS model by delivering implementations and customer deployments with speed and precision. I dipped operating costs by 9% per vehicle; saving $1.2M+ annually. On the people side, I facilitated 15 internal employee promotions through mentoring. I also conceived the development of the Mexico and Chile Installation Team, from building an installer base to creating a Spanish- speaking team. This fostered relationships with hundreds of sub-contracted installation Technicians across NA/SA.