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Patrick Brien personal email
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I am an experienced and strategic leader with over a decade of experience, specializing in scaling businesses, driving revenue growth, and crafting effective go-to-market strategies for technology organizations. I have a solid history of leading high-performing sales, client success, and operations teams through transformative growth phases, including mergers and acquisitions.My background includes developing repeatable, data-driven processes, driving and increasing new revenue, enhancing customer retention, and optimizing acquisition costs to ensure sustainable and profitable growth. I establish sustainable organizations that outperform strategic plans. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision.I excel at restructuring departments, streamlining operations, and nurturing talent to revitalize underperforming teams. Additionally, I maintain a sharp vision on emerging trends and industry benchmarks to maintain the organization’s position as a leader in a competitive field. I am a results-driven executive translating organizational needs into revolutionary solutions accelerating change, transformation, and growth.
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Chief Executive OfficerSpcloserBoston, Ma, Us
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Vice President Of RevenueRedteam Software Jan 2023 - PresentOrlando, Fl, UsHere, as a pivotal executive reporting directly to the CEO, I lead revenue growth, market expansion, and profitability enhancement for a premier construction management software provider. Additionally, I oversee the strategic direction for revenue generation, and client success across a comprehensive product suite, including RedTeam Flex, RedTeam Go, and Fieldlens by RedTeam. My responsibilities encompass Sales, Client Success, Customer Support, Implementation, and Onboarding, managing a high-performing team of 36 professionals, including 4 direct reports.➥Crafts and executes strategies that enhance client retention, expand multi-year contracts, and increase pre-pay or annual agreements.➥Develops and deploys playbooks that increased win rates by 14%, and manages revenue streams through precise budgeting, forecasting, and financial reporting.➥Collaborates with the CEO and executive team to align revenue goals with corporate objectives and presents key metrics such as customer acquisition costs and lifetime value to the Board.➥Transforms Sales and Client Success departments by redefining roles, optimizing processes, and implementing best practices to drive performance and efficiency.➥Provides mentorship and coaching to team members, enhancing skills and preparing the team for future leadership needs.➥Manages organizational changes effectively, aligning teams with strategic priorities and ensuring smooth transitions. ➥Shortened average time to value from 130 to 68 days, leading to improved client satisfaction. ➥Achieved a 195% increase in new revenue year-over-year, improves client retention by 39%, and raises Net Revenue Retention (NRR) from by 9%. -
Vice President Of SalesLytx, Inc. Oct 2018 - Dec 2022San Diego, Ca, UsI was recruited to assume a critical executive role, responsible for establishing a high-performance market sales team from scratch. I was tasked with developing a comprehensive strategy and creating a playbook rooted in data analytics and a proven track record of building elite teams. I reported directly to the President, managing 7 direct and 160 indirect reports. ➥Led the Inside Sales Organization from inception to a team of 167 full-time employees, overseeing the entire sales cycle from pipeline management to sales demonstrations, ensuring alignment with business objectives.➥Formulated and executed a repeatable, scalable strategy and framework, driving operational efficiency and sustained business growth.➥Devised creative pricing and contract terms to secure multi-million-dollar and multi-year deals, adeptly navigating market shifts.➥Reduced Customer Acquisition Cost (CAC) from $800 to below $200 within 8 months through targeted cost-saving measures.➥Spearheaded revenue growth from $0 to $9M in recurring revenue initially and expanded enterprise revenue from $20M to $38M within 24 months. ➥Engineered a $60M Total Contract Value (TCV) machine by implementing effective Sales Development and Inside Sales strategies. ➥Created a comprehensive Demand Generation system, enhancing forecasting precision and increasing lead generation by 400% year-over-year. -
Director Of Service DeliveryToast, Inc. May 2018 - Dec 2018Boston, Ma, UsI utilized deep industry expertise and a proven track record to drive substantial revenue growth and advance the organization to new levels. Additionally, I focused on enhancing performance management practices, resulting in improved cost control, increased Net Promoter Scores (NPS), and successful implementation rates. ➥Led the expansion of onsite implementation resources from 150 to over 5,000 nationwide, significantly bolstering installation capabilities.➥Developed and deployed a remote installation model to address limited onsite resources, optimizing resource allocation and improving client knowledge transfer and product adoption.➥Realized $5M in annual savings by reducing reliance on physical onsite resources and streamlining implementation processes.➥Executed performance management strategies that enhanced cost efficiencies and boosted NPS scores, reflecting elevated customer satisfaction. -
Director, Client SuccessFleetmatics A Verizon Company Jan 2017 - May 2018I assumed a pivotal role reporting directly to the Chief Operating Officer (COO), managing client services operations across North and South America. Additionally, I led a team of 90 employees, including 4 managers, with an $8M departmental budget. Worked closely with the CEO to provide strategic insights and recommendations that drive enterprise advancement.➥Directed the integration of customer operations for Telogis Inc., NetworkFleets, and Fleetmatics Group PLC, consolidating into a unified center of excellence within one year.➥Oversaw a seamless global integration process across multiple locations, including Sydney, London, Lisbon, San Diego, and Waltham, ensuring effective transition and consolidation of services.➥Created Sales Support and Installation and Revenue teams, reducing installation time by 23 days and increasing annual revenue by over $40M.
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Director, North American Customer SuccessFleetmatics Apr 2012 - Jan 2017Rolling Meadows, Il, UsDuring this 5-year engagement, I led the performance of the operations 30-member team in MA, AZ, FL, NC, & IL, managing a $2M budget. I also expanded the Operations Team from 6 -11 and increased annual installations 19.9% year-over-year. I integrated the merger between the 45-member Fleetmatics and 35-member SageQuest Customer Operations teams. In addition, I oversaw the Salesforce.com to NetSuite.com transition in NA, EU, and Australia, onsite with a team of 18, and created visible data aligned to revenue reporting. This created one system of truth for Finance. I expertly drove revenue in a SaaS model by delivering implementations and customer deployments with speed and precision. I dipped operating costs by 9% per vehicle; saving $1.2M+ annually. On the people side, I facilitated 15 internal employee promotions through mentoring. I also conceived the development of the Mexico and Chile Installation Team, from building an installer base to creating a Spanish- speaking team. This fostered relationships with hundreds of sub-contracted installation Technicians across NA/SA.
Patrick Brien Skills
Patrick Brien Education Details
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Worcester State UniversityCommunication And Media Studies
Frequently Asked Questions about Patrick Brien
What company does Patrick Brien work for?
Patrick Brien works for Spcloser
What is Patrick Brien's role at the current company?
Patrick Brien's current role is Chief Executive Officer.
What is Patrick Brien's email address?
Patrick Brien's email address is pa****@****ics.com
What is Patrick Brien's direct phone number?
Patrick Brien's direct phone number is +178157*****
What schools did Patrick Brien attend?
Patrick Brien attended Worcester State University.
What skills is Patrick Brien known for?
Patrick Brien has skills like Customer Satisfaction, Business Intelligence, Account Management, Customer Service, Management, Fleet Management, Salesforce.com, Saas, Leadership, B2b, Sales Process, Team Building.
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