• Overall responsibility for portfolio management and delivery of high-profile projects in support of the National Center for Chronic Disease Prevention and Health Promotion (Chronic) o $8+ million yearly budget o 40+ projects o 70+ applications • Manage all aspects of portfolio including financial, resource and contractual • Communicate status of portfolio/projects via executive briefings and client meetings • Member of Project Management Office (PMO) responsible for establishing and maintaining policies and guidelines throughout the full SDLC o Conduct ongoing reviews of current processes for best practice identification, implementation and consistent compliance with NG practices and procedures o Moved project portfolio from traditional waterfall to an iterative development process utilizing scrum principle o Ensure that project managers utilize the Enterprise Performance Life Cycle (EPLC) guidelines as mandated by the U.S. Department of Health and Human Services• Developed production support help desk using Kanban principles• Personnel management responsibility for a team of Project Managers and User Experience Designers• Ensure that project communication and issue resolution for all divisions within Chronic is conducted in an efficient and proactive manner• Maintain a program level view of portfolio ensuring that risks, issues and changes are properly analyzed and mitigated• Resource allocation responsibility for a highly matrixed organization• Lead effort to implement Scrum/Agile methodology across portfolio• Ensure Program execution aligns with the evolving business needs of stakeholders• Ensure that lessons learned are captured and integrated into other projects in the portfolio when possible

Project Manager responsible for the development/implementation of a customized workflow application utilizing the Documentum content management platform• Center-wide system of record for the review and approval of all scientific work products authored by the CDC• Application has been successfully rolled out to the entire agency resulting in: • 2000 unique users per month• 400,000 documents currently being stored in the repository• 30,000 pieces of content have been formally reviewed and approved • Work with each National Center to ensure their requirements are programmed into the application• Facilitate weekly team and client meeting to ensure all user issues and requirements are thoroughly analyzed and prioritized for future product releases• Meet regularly with the Associate Director of Science to provide specific reporting functionality for senior management• Working with focus groups to Re-engineer the user interface application to make it more user friendly and intuitive• Utilize Agile software development (scrum framework) for all development activities including bi-weekly planning and review sessions with

• Facilitated requirements gathering for website development and managed vendor (IBM) interactions during development phase of the GA Medicaid project• Performed a vendor management role on the GA Medicaid project responsible for maintaining vendor project schedules and reporting progress to senior management at ACS and the Department of Community Health (DCH)• Advised the DCH user community on use and expectations of the website, gaining their trust and confidence• Worked with ACS field reps, web help desk personnel and the Provider community to troubleshoot and resolve post-implementation issues• Managed a team of Business Analysts responsible for requirements writing and testing of the interfaces into a healthcare claims processing engine for the State of Georgia• Interfaces include a state of the art Website and an Integrated Voice Response (IVR) unit that provides Medicaid Members and Providers the ability to review, submit and adjust claims as well as review and change personal healthcare information• Responsible for the resolution of defects to the above systems using highly aggressive goals and metrics• Coordinated the implementation and testing of weekly releases into production that include product enhancements and fixes to known defects

Project manager responsible for implementing an IVR unit in support of a new wireless market in New York CityWorked with market to determine logic for call flows within the IVR.• Lead the test group in verifying the IVR logic• Drove development and PBX issues to resolution• Overall issues manager for the post-implementation support phase

Software Engineering Process Group Lead responsible for implementing best practices, based on the CMM, for software development companies• Educated staff and upper management on the value of process improvement including the principles of Project Management, Testing, Requirements Management, Quality Assurance, Configuration Management and Subcontract Management• Wrote a Software Process Framework that all development projects would follow• Worked with companies to write/implement detailed processes and procedures that will help them reach their process improvement goals• Developed and implemented metrics plans to measure the success of the initiatives• Coached and mentored project teams on implementing plans and procedures for various types of software development projects

Banking Application Project Manager in Treasury Management Group• Managed Y2K testing for multiple applications• Conducted daily meetings between user and technical groups to monitor project progress• Worked to resolve all project issues and report daily status to upper management

Project Manager for the development of BSCC's Cellular Billing System• Produced/managed project plans itemizing steps for successful completion of projects.• Conducted internal "team" meetings to ensure adherence to scope of the project• Represented IT in external meetings with user groups to report on project status and assess new requirement request

Managed the overall QA testing of GTE's Virtuoso II Cellular billing system• Wrote detailed test schedule using MS Project for all • phases of test• Tracked/Presented status and critical issues to upper management on a daily basis

Managed IT business unit responsible for development and test of 'Proof Positive from MCI' - a product which analyzed customer billing patterns against other common carriers for price guarantees and service recommendationsProject Manager during initial rollout of productManaged staff of employees and consultants responsible for new releases of the product based on input from user groups, system/business needs and budget constraintsOverall responsibility for the accuracy and integrity of all facets of the productCoordinated implementation of software across multiple platformsResponsible for conducting ongoing verification of functionalityResearched and resolved any post implementation issues

Mid range product with revenues of $200+ million/monthMet with user groups to identify and incorporate product requirementsAssisted in the integration of other products/services (i.e. 800) into the Vision platformWrote product descriptions outlining functionality based on customer needs

Member of development group responsible for the designing and testing of an electronic charting program to support international organizations

Project leader responsible for overseeing collection/dissemination of data