⦁ Responsible for development of multiple stores associates⦁ Quarterly review of P&L, and delivered presentation to executives with action plan to improve or maintain current successes and failures.⦁ Moved to different stores and successfully built culture and sales performance.⦁ Continuation of building culture at a local and a district level.⦁ All of "sales Consultant" and "Assistant Manager" responsibilities.

⦁ Responsible for coaching and training new hire and existing employees.⦁ Served as 2nd in command to store manager and expected to fulfill all of Store Manager duties when they were out of office.⦁ Fulfillment of required Manager In Training program, which included defining and building a local culture.⦁ All of "Sales Consultant" responsibilities.

⦁ Provided superior customer satisfaction and sales acumen in an effort to achieve and exceed company, store, and AT&T's ever adapting sales goals. ⦁ Responded to customer inquiries and processes customer requests, including but not limited to suspensions, disconnects, payments, resolving problems related to equipment, billing, roaming and service; and changes in vertical services.⦁ Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.⦁ Completed accurate paperwork and transactions according to company policies and procedures.⦁ Maintained store appearance and individual work area according to the retail store standards.

• Responsible for delivering award winning customer service in alignment with quality expectations while investigating and resolving wireless data, device, network and advanced cellular technical issues for customers and employees.• Highly skilled at active listening and translating technical jargon or explanations into easily understood terms.• Resolve customer issues relating to equipment related problems, including but not limited to operational, maintenance and repair aspects of equipment. • Achieve service goals and monthly Metrics through organization and personal readiness.• Performs troubleshooting and problem-solving in a variety of systems including the billing system, switches, voicemail, SMSC/MMSC (text and picture messaging systems), AAA data server, and 4g LTE data systems.• Monitors the switch manager (real-time), reviewing activity and queue loads while tracking errors for proactive corrections.

• Responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. • Directly responsible for assisting new and existing customers while creating the ideal customer experience with each customer interaction.• Responded to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.• Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.• Complete accurate paperwork and transactions according to company policies and procedures.• Assist with inventory counts as needed.• Assist in maintaining store appearance and individual work area according to the retail store standards.• Associate of the Small Business program which outlined selling to local small business and organizations.• Recipient of the 2009 Dynamic Achievers Award for outstanding customer focus• Recipient of many Dynamic Deeds in recognition for going above and beyond to satisfy the customers needs.• Consistently met or exceeded monthly sales quota while maintaining a less than 2% chargeback rate.

• Received trouble tickets through a proprietary support system and assisted 1000+ users primarily at their desks.• Performed setup and deployment of CME/Windows XP system builds for new and existing PCs. • Imaged and configured computers on a daily basis for deployment to new hires or down-users.• Worked with a team during the merger with Chicago Board of Trade. Which including upgrading or moving existing users as well as assisting in the setup of a new office altogether.• Led a small project team upgrading or moving existing users as well as setting up new offices.• Provided support in the construction of a new building.• Migrated users from Nextel based phones to At&t Blackberry smartphones, including Blackberry Enterprise setup.• Assisted users with BlackBerry troubleshooting and maintenance, from basic wipes and resets to backing up data.

• Sales of camera and video equipment and all related products.• Responsible for assisting store manager in training and daily operations, in addition to maintaining expected sales goals• Assisted managing all operations of the store, including opening and closing of the store, counting registers, transferring of money for deposit at bank, administrative paperwork, and assisting customers with problems.• Assisted in maintaining and ordering of inventory and supplies.• Provided camera and video training to customers.