Patrick Brinker Email & Phone Number

Milwaukee, WI, US

West Bend, Wisconsin, United States

Germantown Wisconsin

⦁ Responsible for development of multiple stores associates⦁ Quarterly review of P&L, and delivered presentation to executives with action plan to improve or maintain current successes and failures.⦁ Moved to different stores and successfully built culture and sales performance.⦁ Continuation of building culture at a local and a district level.⦁ All of.

Bellevue, Wisconsin

⦁ Responsible for coaching and training new hire and existing employees.⦁ Served as 2nd in command to store manager and expected to fulfill all of Store Manager duties when they were out of office.⦁ Fulfillment of required Manager In Training program, which included defining and building a local culture.⦁ All of "Sales Consultant" responsibilities.

West Bend, Wisconsin

⦁ Provided superior customer satisfaction and sales acumen in an effort to achieve and exceed company, store, and AT&T's ever adapting sales goals. ⦁ Responded to customer inquiries and processes customer requests, including but not limited to suspensions, disconnects, payments, resolving problems related to equipment, billing, roaming and service; and.

• Responsible for delivering award winning customer service in alignment with quality expectations while investigating and resolving wireless data, device, network and advanced cellular technical issues for customers and.
• Highly skilled at active listening and translating technical jargon or explanations into easily understood terms.
• Resolve customer issues relating to equipment related problems, including but not limited to operational, maintenance and repair aspects of equipment.
• Achieve service goals and monthly Metrics through organization and personal readiness.
• Performs troubleshooting and problem-solving in a variety of systems including the billing system, switches, voicemail, SMSC/MMSC (text and picture messaging systems), AAA data server, and 4g LTE data systems.
• Monitors the switch manager (real-time), reviewing activity and queue loads while tracking errors for proactive corrections.

Greater Chicago Area

• Responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives.
• Directly responsible for assisting new and existing customers while creating the ideal customer experience with each customer interaction.
• Responded to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to.
• Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Assist with inventory counts as needed.

Chicago, Illinois

• Received trouble tickets through a proprietary support system and assisted 1000+ users primarily at their desks.
• Performed setup and deployment of CME/Windows XP system builds for new and existing PCs.
• Imaged and configured computers on a daily basis for deployment to new hires or down-users.
• Worked with a team during the merger with Chicago Board of Trade. Which including upgrading or moving existing users as well as assisting in the setup of a new office altogether.
• Led a small project team upgrading or moving existing users as well as setting up new offices.
• Provided support in the construction of a new building.

Greater Chicago Area

• Sales of camera and video equipment and all related products.
• Responsible for assisting store manager in training and daily operations, in addition to maintaining expected sales goals
• Assisted managing all operations of the store, including opening and closing of the store, counting registers, transferring of money for deposit at bank, administrative paperwork, and assisting customers with problems.
• Assisted in maintaining and ordering of inventory and supplies.
• Provided camera and video training to customers.

Doctor Of Pharmacy - Pharmd

Bachelor'S Degree, Pharmacy

Network And System Administration/Administrator