Video game capture, supply and editing. Working alongside Bath based Dialect Inc. to provide marketing and promotional material, and companion content for a number of well known corporate clients in the video game, digital and electronics sector. Clients include Logitech G, Rebellion games studio, and CCP Games.

Home working and out of office remote working.Processing and analysing IMCA, IMHA, RPR, Care Act and Case Advocacy referral forms, i.e. data entry and analysis.Advanced use of systems, e.g. Charity Log, G-Suite, cPanel and Microsoft Office Suite.Maintaining and updating client and staff records numbering in the thousands.Supporting the 20 strong advocacy team in their program delivery.Developing a working knowledge of statutory advocacy procedure and legislation.

Training of new staff members in use of software and procedure systems.Advanced use of said systems, e.g. Charity Log, G-Suite, cPanel and Microsoft Office Suite.Maintaining and updating client and staff records numbering in the thousands.Developing and implementing new systems and best practice, e.g. developing the process around Care and Treatment Review organisation.Supporting the 20 strong advocacy team in their program delivery.Processing and analysing IMCA, IMHA, RPR, Care Act and Case Advocacy referral forms, i.e. data entry and analysis.Developing a working knowledge of statutory advocacy procedure and legislation.Answering phones and face-to-face stakeholder interactions including clients with Learning Disabilities, Mental Health or Mental Capacity problems, and health care professionals.Supporting the Board of Directors and organising the running of board meetings.Organising professional meetings as part of contract delivery for South Tyneside Council Commissioning authority.

Complete independent oversight of the maintenance and upgrade of the organisation’s IT, and computer hardware and software.Advanced use of IT systems, e.g. Charity Log, G-Suite, cPanel and Microsoft Office Suite.Supporting the staff with general IT and admin issues.Home working and out of office remote working.

Manage and organise sensitive projects on behalf of clients, often within a limited time frame. Develop personable and meaningful relationships with isolated, homeless, lonely and vulnerable individuals.Build long term client relationships based on trust and good will.Provide advice and support during daily drop-ins for in need and vulnerable refugees and migrants from around the world including benefits, housing and immigration advise.Develop working knowledge of immigration law.Communicate in a compassionate and empathetic way in a variety of scenarios often over difficult language barriers. Communicate professionally with organisations such as the Home Office and G4S on behalf of clients.Managing a cash and receipt system to distribute a “hardship fund” to destitute clients.Editing, analysing and archiving client file information.Remain composed and authoritative in stressful, crowded scenarios.

Regular meetings as a council to discuss local issues and priorities.Liaising and building relationships with local public and community, including RAF Community section, local businesses and constituents at large.Working on projects with local media and county councilors in the interests of the community.Developing own knowledge and skills by attending optional workshops on various community development initiatives.

Undertook a major project to archive and back up international patented data (such as Community Trademarks). Worked with a large cross section of international clients including a wide variety of languages and jurisdictions. Streamlining electronic database system to compile a simplified and intuitive internal information network. Included marketing and PR files, cataloged products and international media documents.Carried out an internal audit on international representative expenses. Receiving, processing and archiving high level expense claims. Responsibility for correspondence through central email account on behalf of entire business.Liaising with high profile clients, contractors and suppliers on a daily basis. Included face to face, telephone and email.Developed skills in use of electronic software. Included SharePoint database, Navision and all Microsoft software.Develop skills in data entry to handle customer and product information, as well as in preparation for company auditing.

General administration duties including photocopying, data input and use of Microsoft software.Providing excellent customer service on a daily basis to visitors both face to face and over the phone.Taking bookings for performances internally.Using a third party company, promoting sales of high profile performances locally. Cash handling and consolidation on a daily basis. Use of credit card machine including remotely.Communicating and building meaningful relationships with patrons and stakeholders.