Patrick Brophy Email & Phone Number

Bryan, Tx, Us

Bryan, Tx, Us

College Station-Bryan Area

Senior IT Professional serves as the primary point of contact between the Graduate and Professional School and Texas A&M Technology Services. Provides technical leadership for Graduate and Professional School projects and operations and provides cross functional support to multiple operational groups from a technical field. Evaluates projects and internal processes as the technical lead and provides oversite and recommendations to the Graduate and Professional School leadership. Responsible for ensuring all IT processes and applications utilized within the Graduate and Professional School adhere to those approved by Texas A&M Technology Services and the University.Applies project management knowledge, skills, tools, and techniques to successfully lead and manage assigned projects from concept to close-out. Works closely with project sponsors, teams, and other stakeholders to meet and establish project goals. Regularly leads meetings between the Graduate and Professional School and Texas A&M Technology Services.Responsible for keeping the Leadership Team apprised of all IT changes that could potentially impact the operations of the Graduate and Professional School. Document all project and task activity using the appropriate tools. Serves on a university committees representing various stakeholder needs to the university.

Currently Serving as the Chair of the IT Staff Advisory Committee for Technology Services. ITSAC consists of 21 Technology Services Staff Members from across each of the different verticals. ITSAC goal is to help to cultivate an environment that fosters open communication between Technology Services staff and leadership to enhance the overall work environment and culture. ITSAC serves as a method for staff to raise questions, concerns, or ideas to IT leadership and as a collaboration for feedback across organizational goals and related topics.

College Station, Texas, United States

Policy and Risk - Serves as main point of contact for new College of Arts and Sciences with regards to IT Policy and governance compliance. Performs advanced IT policy and practice administration. Conducts and compiles IT policy and practice research. Analyzes and evaluates IT policy and practice research findings. Assesses, documents, and analyzes IT regulatory compliance results against metrics and standards Administers compliance tools. Provides training, interpretation, and guidance on routine IT regulatory procedures including project management templates, and accessibility scans.Documentation - Evaluates former College of Liberal Arts, College of Science, and College of Geoscience policy and creates initial drafts of new IT policy for the College of Arts and Sciences. Documents all processes and policy in alignment with the NIST standards and the TAMU control catalog. Provides reports to Technology Services Directors, College Leadership, and other.Consulting and Collaboration - Works with researchers to provide direction on research data classifications and storage options. Provides advice, training, interpretation, and guidance on routine IT policy and practice issues. Collaborates with supervisors to direct compliance issues to appropriate existing channels for investigation and resolution. Assists project leaders with developing work plans and time schedules for projects including outlining phases and assists identifying personnel and computing equipment requirements.Operations Management - Leads the annual IT Risk Assessment and assists with any Compliance certifications. Participates in change management and problem tracking. Coordinates internal review studies, identifies potential areas or compliance, vulnerabilities and risk. Develops and implements corrective actions plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.

College Station, Texas, United States

Supported College of Liberal Arts and then College of Arts and Science as hiring manager for all student workers for the College’s IT Team. Refined the teams hiring and interview practices to better align with updated needs and university priorities. Developed student training program to accurately track and proactively develop student employees.

College Station, Texas, United States

Support the growing technology needs of faculty and staff members within the College of Arts and Sciences. Assess technology environment and policies to maintain an updated and optimal state for TAMU core mission. Assist with departmental inventory and asset control. Assist in the continued development of staff and faculty members with technological assets and integratingManage overall zone operations, updates, and CLA inventory for the LAAH zone. Develop and train new full-time and student worker staff within the zone. Execute college wide onboarding and offboarding. Assist in the development and implementation of college wide policies and guidelines.Expanded responsibilities to include multiple support zones to provide institutional knowledge and support in additional locations. Assisted in the continued development of IT Professionals and students within the college. Execute college wide onboarding and offboarding. Assist in the development and implementation of college wide policies and guidelines

Bryan/College Station, Texas Area

Support of faculty, staff, and researchers (including graduate and undergraduate researchers) in the departmental missions (Teaching/Research/Outreach). Acts in a Help Desk role to assist in departmental missions, providing support and training for computer resources. Installs, upgrades, and configures workstation and software. Provides technical guidance and support to junior employees on software installation procedures; Investigates, recommends and assists customers with workstation software purchases. Troubleshoots and repairs hardware and software for workstations and also configuration problems.Support and maintenance of departmental access computer laboratories and computer equipped classrooms. Including support of software applications. This is expected to oil include continuous updating of hardware, operating systems and software to keep pace with changes in technology. Provides assistance in resolving hardware and software problems with vendor technical support. Assists with the installation and maintenance of both critical and non-critical software. Documents all changes to systems software and develops entries for a systems support database. Implements software and hardware upgrades. Learns procedures to maintain systems software.

Bryan/College Station, Texas Area

Provided phone support to end users across a vast network of Microtick, and other networking hardware. Assistedend users with various account issues while maintaining the highest possible customer satisfaction. Maintained andmonitored connectivity across the network devices both domestically and internationally to ensure network health.

Longview, Texas Area

Worked with faculty and staff to collect information via surveys and format information from the Jenzabar system. Also responsible for gathering report requirements, analyzing existing reports, and creating reports when required. Functions as a site administrator for Campus Labs systems as well as Course Evaluation software.

Bryan/College Station, Texas Area

Preformed level one and two support for five departments and approximately 300 users. Main duties include helping to train new student workers and managing the support ticket flow through the use of advanced troubleshooting and analysis. Assisted in the monitoring of enterprise systems as well as worked to ensure availability and efficiency of these systems. Designed, debugged, documented and supported integration of third party testing software and domain computers.

Bryan/College Station, Texas Area

Performed basic level IT service as well as assisted customers in creating IT solutions for their home or business.

Provided advanced level two and three technical support performing repairs on HP, Dell, Macintosh, and Lenovo personal computers as well as perform software and virus solutions to user problems