Patrick Brophy Email & Phone Number

Bryan, TX, US

College Station-Bryan Area

Senior IT Professional serves as the primary point of contact between the Graduate and Professional School and Texas A&M Technology Services. Provides technical leadership for Graduate and Professional School projects and operations and provides cross functional support to multiple operational groups from a technical field. Evaluates projects and internal.

Currently Serving as the Chair of the IT Staff Advisory Committee for Technology Services. ITSAC consists of 21 Technology Services Staff Members from across each of the different verticals. ITSAC goal is to help to cultivate an environment that fosters open communication between Technology Services staff and leadership to enhance the overall work.

College Station, Texas, United States

Policy and Risk - Serves as main point of contact for new College of Arts and Sciences with regards to IT Policy and governance compliance. Performs advanced IT policy and practice administration. Conducts and compiles IT policy and practice research. Analyzes and evaluates IT policy and practice research findings. Assesses, documents, and analyzes IT.

College Station, Texas, United States

Supported College of Liberal Arts and then College of Arts and Science as hiring manager for all student workers for the College’s IT Team. Refined the teams hiring and interview practices to better align with updated needs and university priorities. Developed student training program to accurately track and proactively develop student employees.

College Station, Texas, United States

Support the growing technology needs of faculty and staff members within the College of Arts and Sciences. Assess technology environment and policies to maintain an updated and optimal state for TAMU core mission. Assist with departmental inventory and asset control. Assist in the continued development of staff and faculty members with technological assets.

Bryan/College Station, Texas Area

Support of faculty, staff, and researchers (including graduate and undergraduate researchers) in the departmental missions (Teaching/Research/Outreach). Acts in a Help Desk role to assist in departmental missions, providing support and training for computer resources. Installs, upgrades, and configures workstation and software. Provides technical guidance.

Bryan/College Station, Texas Area

Provided phone support to end users across a vast network of Microtick, and other networking hardware. Assistedend users with various account issues while maintaining the highest possible customer satisfaction. Maintained andmonitored connectivity across the network devices both domestically and internationally to ensure network health.

Longview, Texas Area

Worked with faculty and staff to collect information via surveys and format information from the Jenzabar system. Also responsible for gathering report requirements, analyzing existing reports, and creating reports when required. Functions as a site administrator for Campus Labs systems as well as Course Evaluation software.

Bryan/College Station, Texas Area

Preformed level one and two support for five departments and approximately 300 users. Main duties include helping to train new student workers and managing the support ticket flow through the use of advanced troubleshooting and analysis. Assisted in the monitoring of enterprise systems as well as worked to ensure availability and efficiency of these.

Bryan/College Station, Texas Area

Performed basic level IT service as well as assisted customers in creating IT solutions for their home or business.

Provided advanced level two and three technical support performing repairs on HP, Dell, Macintosh, and Lenovo personal computers as well as perform software and virus solutions to user problems