Patrick Browne Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

• Mentor a team of 15 staff and train them in performance improvement strategies.
• Liaise with the relevant government bodies, such as the Australian Securities and Investments Commission and Australian Financial Complaints Authority. Ensure compliance with these institutions’ regulations and.
• Supervise the team in achieving group and individual KPI’s. Set sub-goals, track progress, and evaluate strategies and staff performance.

• Mentor a team of up to 8 staff and train them in performance improvement strategies.
• Liaise with the relevant government bodies, such as the Australian Securities and Investments Commission, Financial Ombudsman Service, and Department of Transport. Ensure compliance with these institutions’ regulations.
• Supervise the team in achieving group and individual KPI’s. Set sub-goals, track progress, and evaluate strategies and staff performance.
• Leverage previously established relationships with third-party suppliers to manage and control payments for replacement vehicles.

• Built and maintained business relationships between RACI and our key suppliers, and served as the first point of contact.
• Managed cost trends, monthly reporting, supplier auditing, and contract negation.
• Maintained an updated database on certificates of currency, repairers’ licences, and contract changes.
• Working with the claims staff, recommended process improvements and system changes to reduce handling time and FTE.

• Managed a caseload of over 450 open claims.
• Communicated with members daily, answering queries and providing advice. Liaised and negotiated with third parties and other insurers.
• Reviewed case information to determine members’ liability in accidents.
• Organised settlements for third parties and other insurers.

• Managed a caseload of over 450 open claims.
• Communicated with members daily, answering queries and providing advice. Liaised and negotiated with third parties and other insurers.
• Reviewed case information to determine members’ liability in accidents.
• Organised settlements for third parties and other insurers.

• Ensured that members’ claims were settled in a timely manner.
• Communicated with RACI members and processed paperwork and agreements relating to vehicles that had been ‘written off’.
• Organised payout of members’ vehicles along with financing.

Brisbane, Australia

• Property & Motor Assessing Officer
• Responsible for a portfolio of over 250 claims by clients whose homes, businesses and vehicles were damaged in the March 2010 floods.
• Assisted clients in organising repairs to their property and ensuring that their claims were settled in a quick and professional manner.
• Answered inbound calls and assisted other team members as needed.