Over 8 years of experience in sales and insurance management. Currently Team Leader – Home Claims & Payments with RAC Insurance. • Excellent industry reputation; 2 out of the last 3 roles have come about as a result of internal recommendations. • Expertise in home & motor insurance claims, delivering effective claims management and customer relationship management,• Strong track record of delivering product and service outcomes on time and on target. Trains junior staff in achieving KPI’s.• Solid sales and team management experience; previously led teams of up to 15 staff. Skills include team building, management, and mentoring.• Passionate about business improvement. Successfully initiated process improvements that reduced FTE’s and minimised costs.• Consistently nominated for performer awards; named Employee of the Quarter as Supplier Relationship Coordinator – Motor Product at RACI.• Computer proficiency includes CRM database management, cloud-based SaaS applications, and social media and e-mail marketing tools.• Proficient in planning, organisation, and project management. • High-level interpersonal skills including stakeholder engagement and negotiation. Able to connect with people from all levels.• Track record of successful key client retention and acquisition; sound knowledge of competitor products and services.