Customer Service professional with seven years of experience in both the financial and technical industries. Perceptive, clever and resourceful worker with an exceptional head for numbers. Excels at continuously exceeding sales, customer satisfaction and call center targets regardless of the industry. Additional experience and training in payroll, bookkeeping, mentoring junior staff and hiring new employees.

Customized bookkeeping services with strong organizational skills to significantly improve financial control. • Recorded account transactions of all payments and receipts with extremely high level of accuracy and attention to detail on Quickbooks.• Reconciled all bank accounts and credit cards monthly without discrepancies. • Prepared sales invoices while maintaining customer and vendor information.

Supervised, motivated and coached 12 payroll support agents in areas such as adherence, attendance, customer satisfaction and call handling techniques. • Conducted regular 1-2-1 meetings with agents to set and reinforce expectations, coach and develop agents to help improve individual and team performance.• Reviewed quality assurance data to evaluate agent performance and provide constructive feedback.• Supported the hiring and training process by conducting interviews and making recommendations for hire.

Provided high quality payroll technical support solutions and customer services for multiple products including Micropay, Quickpay, Sage 50 and Sage Peoplelink in a fast paced high volume call center.  • Met and exceeded my key performance indicator targets set each month, consistently having the lowest handling time in the department while maintaining high customer satisfaction and hitting all sales targets.• Collaborated with team members on knowledge transfer, policies, procedures and standards. • Trained new team members on payroll techniques and customer service skills. • Adhoc managerial duties such as agent scheduling and dealing with customer complaints.

Installed and supported networks and telecoms equipment for IPTV, telephones and broadband onsite in offices, hotels and other business premises.

Setting up Rooms for events and making sure everything is in order