Patrick Bruce Email & Phone Number

Australia

Melbourne, Victoria, Australia

Powering digital excellence through analytics and actionable insights.Understanding and communicating customer behaviour across complex digital channels that include accounts, transactions and navigation.Identifying and measuring the interactions that matter to drive experience improvements.

Victoria, Australia

Driving business improvement and understanding by telling the story of how users engage with digital channels across websites, apps, social and search.Measuring the right things. Communicating simply and meaningfully.

Melbourne, Victoria, Australia

Analysing, reporting on and driving the continuous improvement across new and emerging customer digital channels.Identifying, developing and tracking the right metrics to inform and drive strong customer experience outcomes.

Generating customer-orientated analytics and insights for website & apps, social media, and digital marketing.Transforming data, stats and complex customer journeys into easily-understandable customer insights to inform the decisions around development of digital products and activities.

Melbourne, Australia

Analysing and measuring customer digital behaviour.Taking data and turning it into meaningful and easily-understandable insights to influence decisions about the direction and development of digital products.Key aspects of the role: - Coordinating digital marketing activities for campaigns and promotions (including website, apps, and social media).

Melbourne, Australia

Analysing and reporting on behaviour of customers using digital channels. Key aspects of the role: - Developing a work program that included monitoring, evaluation and other research to support the development of digital products; - Communicate market research to a wide range of audiences within the organisation; - Designing, managing and presenting the.

Reporting and analysis of customer service channels (website, call centre, customer feedback).Key aspects of the role: - Producing analysis and reports of trends and customer activity across the website and mobile phone apps, the call centre, and feedback; - Supporting the marketing and communications teams by producing reports on customer behaviour to.

Melbourne, Australia

Key aspects of the role: - Producing content for a website relaunch and updating the website with new content post-launch; - Liasing with internal and external stakeholders to ensure the website had relevant and up to date information; - Developing customer activity monitoring and reporting.

Tokyo, Japan

Teaching, managing and training teachers in Japan.Key aspects of the role: - Assessment and training of teachers; - Presenting to teachers, managers and other trainers; - School administration; - Teaching students aged three to upwards of 70 with English language abilities ranging from absolute beginner to translators.

Croydon, London, England

Newspaper reporter for a local newspaper in south London.Key aspects of the role: - Sourcing, researching and producing news stories for a variety of newspapers across south London; - Writing for both news and feature sections, with an emphasis on finding an interesting and fresh angle; - Establishing and maintaining strong relationships with a wide range.

Tokyo, Japan

Teaching English to students of all ages, training and assessing new teachers.Key aspects of the role included: - Assessment and training of teachers; - Presenting to teachers, managers and other trainers; - School administration; - Teaching students aged three to upwards of 70 with English language abilities ranging from absolute beginner to translators.

Nctj

Modern History