Patrick Burdette Email & Phone Number

The Colony, TX, US

Frisco, Texas, United States

Create detailed project plans identifying, tracking, and managing risk to ensure successful, repeatable results, creating long/short-term plans that meet client deliverables.Manage and implement projects ranging in size from 20-100+ user emergency/specialty clinicsResponsible for project teams' oversight in completing tasks to ensure project milestones are.

Manage a team of designers, hosted domains, and the needs of external clientele. Assist with maintenance and design of websites, headers, and logos as requested by clients. Facilitate clients in understanding what they need out of their website to match what their wants are for their completed design.

Plano, Texas

Assist external clients in the implementation of technical systems, software, or solutions. Evaluates client needs, develops configurations that support business processes.

Plano, Texas

Utilized our CRM, Salesforce, to build reports for agents to keep up with their metrics, managers to know how the teams are doing, and to use when coaching agents.Drove upward Customer Satisfaction through coaching my agents and follow up calls to unsatisfied customers.Assisted with the development of agents with assessments of their cases and phone.

Plano, Texas

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to.

Frisco, Texas

De-escalating upset customers, and getting their issue at hand resolved in the most efficient manner. Making decisions to issue credits and handling other forms of compensation.Coaching agents on what behaviors they need to improve on, as well as motivating them to keep team morale up.Manages a team of 10-20 customer service agents.

Frisco, Texas

Manage large amounts of inbound calls in a timely manner.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way Meet personal/team.

Lewisville, Texas

Organizing files and collecting data to be entered into the computer. Analyzing the data for errors and reporting problems with the data. Accurately entering information into various computer programs. Keeping sensitive customer or company information confidential.

Frisco, Texas

Delivered exceptional, friendly, and fast service.Answered questions about menu selections and made recommendations when requested.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Skillfully anticipated and addressed guests' needs.Managed closing duties, including restocking items.

Frisco, Texas

Helped to clean individual kennel stalls and reported any possible pet issues to management. Carefully analyzed and carried out vet's orders for each individual pet.Responsible for fielding calls from pet families and answering any questions. Performed routine maintenance and any necessary repairs on the kennel stalls. Assisted in monitoring the dogs when.

Front-End Web Development, Computer Science

Psychology, Freshman

High School Diploma, 10-12

Activities and Societies: JROTC 400+ Volunteer Hours for JROTC Marksmanship Colorguard Competition Team Leader