Patrick Burns Email & Phone Number

Reston, VA, US

Reston, VA, US

Bellevue, Washington, US

Bellevue, Washington, US

• Responsible for training, supervising, scheduling, disciplining and motivating front office employees in a 513 room resort
• Accountable for meeting and exceeding service standards throughout the guests' stay
• Monitor guest requests and resolve all complaints received to maintain customer satisfaction
• Develop and manage all guest rooming procedures
• Maintain all budgeted expenses for the front office. Tracking payroll daily to ensure payroll costs were inline with occupancy. Ensure proper controls are in place to minimize loss and expenses, while maximizing hotel.
• Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action

• Responsible for training, supervising, scheduling, disciplining and motivating front office employees in a 513 room resort
• Accountable for meeting and exceeding service standards throughout the guests' stay
• Monitor guest requests and resolve all complaints received to maintain customer satisfaction
• Develop and manage all guest rooming procedures
• Maintain all budgeted expenses for the front office. Tracking payroll daily to ensure payroll costs are inline with occupancy. Ensure proper controls are in place to minimize loss and expenses, while maximizing hotel.
• Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action

Ramrod Key, Florida, US

• Manage all daily operations of internship program for 100+ Domestic & International interns at this location
• Overseeing recruitment of students from universities, colleges, and trade schools throughout the country
• Perform interviews for the internship program for domestic students
• Conducting sales visits to sell the internship program to various resorts in area
• Responsible for securing placements for interns at high volume resorts
• Serve as direct contact for AHA to Property Contacts, Universities, and International Agents

Guilford, Connecticut, US

• Hotel Manager (January 2009 – January 2011)
• Oversaw annual maintenance issues while ships were out of service
• Opened up a brand new ship for the fleet as well as put two ships back into service
• Acted as primary contact to represent company in each port
• Supervised the scheduling and organization for all passenger shore excursions
• Responsible for training of all shipboard hotel personnel to include housekeeping, serving, dining room setup

• Responsible for the guest registration process as well as guest checkout
• Communicated to guests the hotel services and promotions
• Processed forms of payment for guests
• Responded to guest questions and problems

Ramrod Key, Florida, US

• Supervised domestic and international interns at seven high volume resorts
• Served as direct contact between interns and university advisors to ensure participants completed university requirements
• Maintained detailed accounting and inventory records of all activities supplies
• Supervised conventions for guests of all ages at numerous locations throughout Myrtle Beach
• Communicated with both resort and AHA Management to create resort specific activities schedules

Ramrod Key, Florida, US

• Planned, implemented, evaluated different activities for guests of all ages at Kingston Plantation
• Led various activities weekly to groups as large as 50
• Assisted with the running of activities conventions at Kingston Plantation