Patrick Burrell Email & Phone Number

Dallas/Fort Worth Area

• Lead and direct team members to achieve or exceed organizational goals in the most efficient and effective manner, while complying with all policies, procedures, regulations, and laws.• Onsite representative with our client GMAC/Ocwen. • Responsible for holding meetings to represent title and communicate with the client.• Responsible for effective management of closing documents in accordance with state requirements and client instructions.• Assist in managing a pipeline of 750 REO assets.• Closing on average 175 REO assets each month.• Effectively coordinate and manage the closing process among clients, closing vendors, and homeowner associations.• Review of Title Commitment for exceptions and take necessary steps to clear the title/insurable in advance of scheduled closing to ensure property is conveyed with insurable title.• Secure lender approval and confirm final payment is received from title/attorney within 72 hours of closing.• Prepare closing memos and package for management review and ensure that all parties involved have been notified of final closing.• Address inquiries from clients, borrowers, agents and internal staff• professionally and in a timely manner.• Complete all other duties as assigned by Default Manager or REO Closing Manager.

Irving, Texas

Review loan file to verify procedures per guidelines.• Ensure integrity of all data and process inputs.• Order necessary documents and follow-up with vendors/third parties to obtain in timely manner.• Manage pipeline of loans within required performance standards for welcome, approval and status calls.• Obtain and review customer documents, and clear conditions commensurate with authority level.• Submit loans to underwriting for conditional review and full approval upon receipt of appraisal.• Partner with sales and underwriters on difficult and/or exception transactions.• Exceed customer expectations by providing highest level of customer service. Maintain monthly performance measurements for 1st mortgage suspense, compliance/regulatory, and customer satisfaction.• Guarantee on time closing by completing all required pre-closing steps; making cash to close call, and handing file off to closer within required performance standards.• Ensure the accurate booking of loan modifications (FDIC, BAUM, Supplemental, and HAM)• Secure the release of foreclosure holds and provided ongoing support to client base after loan modification process• Increase client satisfaction and minimized repeat loan modifications by completing 4506T, Hardship, CBR, Paystubs, Tax Transcripts, Bank Statements, Homeowner’s Insurance, HOA documentation for incomplete files. • Prepare legal modification agreements and Treasury Audit Reports• Fulfill requested projects and other daily duties in a timely manner

Plano, Texas

• Cash checks, process account deposits and withdrawals, accept loan payments and maintain a high level of customer support while adhering to Citibank’s legal, corporate and regulatory procedures• Ensure that all teller drawers balance for cash receipts and other transactions• Identify sales opportunities, referring clients for additional bank services as appropriate

Irving, Texas

• Provide managerial and training support for over 20 employees• Maximize profits by generating challenging, short-term daily goals for every staff member that coincide with FedEx’s long term business plan• Ensure effective operations by proper handling of packages/freight with accuracy of documentation and final placement• Lead and coordinate all activities for assigned area to include employees understanding of duties