Patrick Burris Email & Phone Number

Charlotte, Nc, Us

New York, Us

Ranked in top 70th percentile exceeding prescribed $150.00 Sales Per Hour (SPH) threshold by 50%. Recognized for exceptional customer engagement proficiencies and growth through higher sales floor engagement.Fosters an environment that aligns with corporate values and culture.Utilize outreach to acquire new and to retain existing customers. Leverage Polo Connect to introduce new customers to Ralph Lauren.Maintains brand presentation fundamentals.Supports product replenishment through communication of needs and ISOS management. Utilize True Value application to locate and ship out of stock products. Owns accountability for enhanced customer experiences leveraging and actioning opportunities within the store environment.Prioritizes customer experiences over other tasks.Enhances relationship selling and outreach by consistently utilizing all connected retail tools.Supports leadership dusting corporate visits, providing customer enhancement feedback.

Freelance Editor and Writer:• Adept at researching and writing media press releases. •Create and obtain supplemental Requests for Proposal (RFP) documentation.•Write content for various public publications. •Write persuasive editorials.•Edit and revise content for media and print media.

San Francisco, California, Us

Authored and published Release Notes for thirty product owners throughout the country. Develop comprehensive documentation outlining regulatory compliance procedures, ensuring alignment with prescribed standards set forth by regulatory bodies such as FINRA and CPFB.Collaborate with cross-functional teams and subject matter experts to understand current practices and propose enhancements or updates to streamline processes and improve overall efficiency while maintaining compliance standards.Standardized documentation formats and templates to ensure consistency and clarity across all regulatory compliance materials.Collaborated with stakeholders and edited twenty-five prescribed Risk Control Self-Assessment (RCSA) documentation assessing and examining operational hazards and the efficacy of automated and standardized risk management controls

Charlotte, Nc, Us

• Led Global Technology Compliance and Operational Risk Annual Procedures, Job Reviews, and Approvals initiative.• Coordinated and juggled multiple online Subject Matter Expert (SME) meetings to update existing Standard Operating Procedures (SOP) and to meet prescribed refresh and annual compliance review deadlines, with minimal supervision.• Ensured updated Standard Operating Procedures (SOP), Tableau, metric reporting, and cadence information complied with prescribed style guide and template protocols.• Coordinated and obtained required approvals and documentation release authorizations.

Munich, De

Five Week Initiative:•Collaborated with Head of Research Group Cyber Security & Product and Solution Security Offices CT Americas for implementation of written Standard Operating Procedures (SOP) Quality Management policy and procedure changes•Expedited clickable access to revised Consulting and Research project type, volume risk level, required artifacts, PM Milestones, and Quality Gate requirements•Extracted and analyzed input from Subject Matter Expert for simplification, and elimination of outdated and deprecated content•Rewrote and updated policies and procedures, based upon Change Control Board decisions•Recognized for creation of accurate, concise, and user-friendly process documentation, expediting policy updates with minimal manual intervention, and adhered to prescribed ISO9001 Quality Management and Policy Maintenance standards, within the prescribed five-week window•

San Francisco, California, Us

Contact Handling and Enterprise Contact Technology• Interfaced with Application System Engineers regarding Data Dictionary composition, and documentation specifications.• Utilized Microsoft Sequel Server (SQL) to generate prescribed database queries for Data Dictionary database, server, and database schema documentation requirements.• Identified appropriate template for Data Dictionary documentation, consistency, and standardization compliance.• Imported (SQL) database queries, with headers, into Excel formatted for incorporation into Word tables, and columns, comprising prescribed Data Dictionaries• Maintained version control and turn-around times for Subject Matter Expert reviews.• Responded to team documentation requests, ensuring regulatory compliance, and meeting prescribed deadlines.• Maintain diverse team relationships and provide timely internal documentation progress reports to middle and upper-level management.• Utilized Table Properties for table formation, and consistency requirements.• Utilized Flesch Kincaid readability functionality to tailor documentation for diverse audiences.• Composed prescribed Wiki and SharePoint site content for Data Dictionary knowledge base.• Ensured that prescribed sections contain schema, objects, architectural diagrams, data flows, and prescribed: NICE IEX Verint, Genesys, Nuance Digital Engagement Platform (NDEP), Workforce Management (WFM), Interactive Voice Response (IVR), Aspect Dialer, Wells Fargo Virtual Channels (WFVC), Desktop Agent dictionaries.• Recognized for effective Subject Matter Expert user guide collaboration, editing, and increased readability modifications: Creating ART Requests, Changing the Service Account Options, INDIGO Disputes, Submitting an Art Requests

Charlotte, Nc, Us

• Collaborated with development teams responsible for Mortgage Services Platform (MSP) statement testing• Assessed prescribed scripts, using stipulated values entered into the Application Lifecycle Management (ALM) application• Verified MSP printed and did not print on prescribed messaging content• Accessed prescribed projects in Tracker and entered project productivity statistics• Collaborated with diverse Subject Matter Experts (SME) responsible for moderately to complex user documentation• Updated and revised existing Document Identification (DID) user guides per Bank of America’s Consistency Style Guide• Recognized for the standardization of complex written Standard Operating (SOP) technical procedural documentation• Recognized for exceptional analytical, problem-solving, interpersonal skills, and technical aptitude• Increased comprehension and readability via Flesch-Kincaid readability testing protocols• Managed daily workloads and consistently met prescribed deadlines with minimal supervision• Uploaded documentation to the Procedure Approval System (PAS) for Subject Matter Expert approval, and met prescribed publication target dates• Published and uploaded PAS approved documentation via CRE to the Procedure Portal• Collaborated with development teams responsible for Mortgage Services Platform (MSP) statement testing

Charlotte, North Carolina, Us

• Acquired, and inserted pictures, drawings, sketches, diagrams, and charts into Standard Operating Procedures (SOP). • Ensured standardization of (SOP) , incorporating new, and existing content into prescribed templates, for consistency and standardization.• Managed multiple assignments while working independently and with Sales Order Fulfillment and After-Sales Support Subject Matter Experts (SME) and stakeholders. • Collaborated with cross-functional product teams, capturing, and learning processes, and procedures via firsthand experience.• Reviewed existing (SOP) for gaps and omissions. • Observed production, developmental and Quality Assurance activities to determine operating procedure and detail• Acquired, and selected pictures, drawings, sketches, diagrams, and charts illustrating written Standard Operating Procedures • Ensured standardization of written user documentation, incorporating new, and existing content into prescribed template, including designated formatting, etc. • Managed multiple assignments simultaneously, while working independently and with others. • Participated in the reviewing, writing, or modification of corporate technical policies and procedures. • Collaborated with cross-functional product teams, capturing, and learning processes, and procedures via firsthand experience. • Completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. • Reviewed existing written procedural content, and recommended revisions or changes regarding scope, format, content, etc. • Interviewed developers and/or product architects and read journals and other material to become familiar with product technologies and production methods. • Observed production, developmental and QA activities to determine operating procedure and detail.

San Francisco, California, Us

• Wrote vulnerability and remediation cribbed documentation, critical for effective remediation of backlogged hosts and applications, printers, laptops, and devices with high, medium, and low risk vulnerabilities. • Collaborated with project teams, editing, and revising PowerPoint decks and Four Blockers illustrating vulnerability remediation reporting metrics for executive management and the board, as required by the regulatory Office of the Comptroller (OCC). • Managed version control and documentation management, including project scopes and process flow documentation deploying interim remediation and controls for final solutions requiring extensive remediation timeframes, such as Web application Firewalls, Host Instruction Detection Systems, and Network Segmentation between publicly accessible applications via SharePoint. • Recorded weekly Vulnerability & Patching – Risk Work Stream Touchpoint meeting minutes and action item, utilized by executive management for ongoing discussions regarding improvement of accessing, managing, and reporting technology risks, while ensuring that Wells Fargo has strong technology risk expertise, employing the concept of risk management as a utility operationalizing for efficiency, progressing towards progressive risk management, based on data and analytical processes.

San Francisco, California, Us

•Facilitated online meetings with the remote Automated Compliance Evaluation System (ACES) Subject Matter Expert. •Documented every aspect of the ACES Risk Management Web Audit Technology project development life cycle. •Streamlined and expedited translation of existing Excel auto loan risk management audit plans, policies, and procedural documentation into a viable template and subsequent ACES user guide for 19 additional end users•Praised for drafting an easy-to-understand user interface text, online help and user guide, including notes and tips. •Maintained version control and expedited revisions via Track Changes functionality. •Executed comprehensive end user reviews, editing, and revising until release approval, meeting the prescribed eight-week Consumer Protection Bureau (CPFB) deadline and Office of the Comptroller of the Currency (OCC) compliance risk management resolution objectives and prescribed automobile collateral protection insurance (CPI) practices.

San Francisco, California, Us

• Collaborated with cross-functional team members and created call center related Contact Handling Technology (CHT) project migration documentation ensuring logical and functional integration across the contact center environment, aligned with enterprise business technology architecture and strategies, facilitating operational success, and reducing associated technology risks and failures. • Managed four technical writing peers, identifying writer roles and responsibilities expediting productivity, while juggling multiple (IDD) projects. • Reviewed and identified ASD, BRD, FSD, and PDD gaps, and omissions, incorporated into change requests, while mentoring less experienced writers. • Recognized for expedited implementation of 30 project specific Integration Design document (IDD) templates describing architecture, capacity, design, routing, and post implementation specifications, including Change Requests for prescribed Lines of Business (LOB), and baselines for all Contact Handling Technology platform designs: Adapter, Avaya, CISCO, Dialer, Genesys, NICE, and UCCE.• Updated the Submitted to Editor field in the SharePoint Integration design (IDD) matrix, following editing.• Shared desktops with remote API engineers for Track Changes edits. Comments, and reviews until approval. • Notified network engineers regarding (IDD0 item check-ins and review requests. • Modified draft statuses to Final, as instructed, and upgraded them to 1.0, and checked them into the Integration Design Documents Final Library.

Charlotte, North Carolina, Us

• Identified employment skills training service gaps and appropriate solutions, filling such gaps, and eliminating costly regulatory fines. • Lead the process for implementing service delivery intake, retention, and intervention modification, incorporated into Vision process flowcharts for immediate operational modifications. • Created templates illustrating Standard Operating Procedures (SOP), improving the quality and consistency of Person-Centered Plans (PCP), measurable and audit compliant goals, interventions, effectiveness, and crisis intervention instructions. • Accomplishments: consistently met contractual service delivery standards, resulting in national certifications, and decreased noncompliance related auditing paybacks.

Charlotte, North Carolina, Us

•Identified employment skills training service gaps and appropriate solutions filling such gaps, utilizing the Vertex database.•Lead the process for implementing service delivery intake, retention, and intervention modifications, incorporated into Visio flowcharts for immediate operational modifications.•Created and utilized HTML templates. Illustrating Standard Operating Procedures, improving the quality and consistency of Person-Centered Plans, measurable goals, interventions, effectiveness, and crisis intervention instructions.•Accomplishments: Consistently met contractual service delivery standards, resulting in national certifications, and decreased noncompliance-related paybacks.

Charlotte, North Carolina, Us

• Facilitated expository writing instruction, emphasizing effective grammar and composition proficiencies, moving traditional and nontraditional students from self-consciousness to self-confidence

Chertsey, Surrey, Gb

Named the February 2000 Employee of the Month Coordinator of Business Development, Compass Group USA, Charlotte, NC • (Collaborated across diverse Lines of Business and departments to ensure consistent business practices at 3,000 field operations employing more than 150, 000 individuals, a period of rapid and expansive growth, collaborating with six regional trainers.Obtained and incorporated Subject Matter Expert content into the monthly Communication, Help, And, Training (CHAT) facilitator participant module template with the proper formatting for onsite training sessions. • Obtained input from 30 stakeholders and 6 regional trainers for Dynamic Leadership Workbook updates.

Ba, English Rhetoric And Composition

Ma Certificate - Professional/Technical Writing, Rhetoric And Composition/Writing Studies