Technology Support Specialist
Current• Provided technical support for hardware, software, and network issues to end-users across all departments.• Cleaned and normalized large datasets of client, sales, inventory and cost data for analysis.• Assisted with process design and query optimization.• Conducted data analysis and provided insights to support business decisions.• Managed the Domain and Active Directory including Group Policies, Organizational Units, user accounts and permissions.• Setup and maintained various physical and virtual servers.• Created and maintained the various install images for workstations in all departments.• Designed and implemented IT onboarding process and onboarded all new employees.