Patrick Buskey Email & Phone Number

Rochester, Ny, Us

Rochester, New York Area

• Project lead and developer for a CRM conversion project from Onyx CRM to Microsoft CRM• Customized Onyx CRM to allow credit card processing• Designed and developed a customer portal Web application that integrated with Onyx CRM and Dynamics Great Plains (financial accounting application)• Designed and developed a mail tracking application (Track N Trace®) utilizing the USPS Confirm® Service that tracks millions of new mail pieces every day• Designed and developed a branded reseller Web application reporting tool for the Track N Trace mail tracking system• Designed and developed an automation tool for BCC Mail Manager mailing software allowing customers to automate their processes• Designed and developed BCC ZIPFOURce Web Service, a self-service address correction Web service• Developed an internal processing monitoring application that would monitor Data Services processing and alert key people if a potential problem developed• Project lead and lead developer on a CRM conversion project from Onyx CRM to MS CRM• Designed and developed a Web service for back office applications to integrate with MS CRM and other internally developed applications• Designed and developed a Web service for Bell and Howell’s core customer applications to integrate with back office systems to provide a richer user experience• Participated in the design and development of the network edition of Bell and Howell’s MOVEcomply product• SQL Server Database administration - DB design, performance, backups, migrations

Parma, Ny 14468

Zoning boards of appeals in NY have appellate jurisdiction to hear and decide appeals from decisions of those officials charged with the administration and enforcement of the zoning ordinance or local law. Additional responsibilities include the interpretation of zoning ordinances or local law and to grant variances.

Rochester, New York Area

• Maintained and customized several customer support applications• Saved a multi-million dollar account by analyzing client needs to design and develop a new application to replace an application that no longer worked for their needs.• Analyzed and improved data exports that resulted in retaining a very large client• Improved reporting reliability for a very large client resulting in increased customer satisfaction• Improved data loading processes and documentation• Received Team Spirit Award and Outstanding Performance Award twice

Rochester, New York Area

• Maintained and improved department help desk application (MS Access based)• Updated applications to be Y2K compliant• Improved technician performance through monitoring and coaching sessions• Received Manager’s Excellence Award (one month after start date)