Patrick Bygrave Email & Phone Number

Toronto, Ontario, Canada

• Provide 24/7 On-Call support enterprise-wide.
• Build and support Citrix farms, including StoreFront, PVS, MCS, VDAs (versions 4.x, 5.x, 6.x, and 7.x); VMWare vSphere (versions 4.x, 5.x, and 6.x); and Windows Server (2003, 2008, 2012, 2016 and 2019). Most recently.
• Provide support to developers and application teams, including, but not limited to, troubleshooting/solving permissions issues, security protocol issues, and network protocol related connectivity issues.
• Maintain and support Microsoft Active Directory for over 20 domains, including troubleshooting of replication issues, group policy management, as well as users and groups provisioning.
• Deploy software and security patches via Microsoft System Center Configuration Manager to servers, including troubleshooting and solving deployment failures.
• Continually support major enterprise projects and KTLO initiatives, including OS install, design, configuring, and security hardening; managing application installation issues; and supporting connectivity issues.

Toronto, Ontario, Canada

• Provided third level support and troubleshooting related to customer requests and incidents, as well as operational issues.
• Coordinated client and server aspects of projects with Project Managers and Development Team members.
• Maintained and executed system testing processes, such as system Integration, QA, TAT, and UAT.
• Repackaged desktop and server applications, using Wise Package Studio.
• Developed desktop and server solutions, in addition to Patch Management processes for Wintel desktops and servers.
• Tested server and desktop patches before production deployments.

Toronto, Ontario, Canada

• Provided first, second, and third level support and troubleshooting related to customer requests and incidents, as well as operational issues.
• Provided configuration and support in enterprise-based Microsoft technologies, such as Windows NT 4.0 server/Workstation, Systems Management server, and Windows 2000 server.
• Responsible for desktop and software refreshes, including hardware and operating system upgrades.
• Performed VPN installations and supported clients and corporate partners.
• Managed LAN backups of Intel servers, including troubleshooting failed backups and restores, troubleshooting malfunction tape devices, and sending tapes off-site to RECALL.
• Worked on various projects such as Implementation of IKON printers, Retail City relocation, and Business Intelligence IT strategic Program design.