Patrick Bygrave Email & Phone Number

Toronto, Ontario, Canada

• Provide 24/7 On-Call support enterprise-wide. • Build and support Citrix farms, including StoreFront, PVS, MCS, VDAs (versions 4.x, 5.x, 6.x, and 7.x); VMWare vSphere (versions 4.x, 5.x, and 6.x); and Windows Server (2003, 2008, 2012, 2016 and 2019). Most recently, I was instrumental in moving 95% of the applications from legacy and unsupported versions of Citrix on to the most current LTSR (Long Term Service Release) of Citrix Virtual Apps and Desktops – 1912.• Provide support to developers and application teams, including, but not limited to, troubleshooting/solving permissions issues, security protocol issues, and network protocol related connectivity issues.• Maintain and support Microsoft Active Directory for over 20 domains, including troubleshooting of replication issues, group policy management, as well as users and groups provisioning.• Deploy software and security patches via Microsoft System Center Configuration Manager to servers, including troubleshooting and solving deployment failures.• Continually support major enterprise projects and KTLO initiatives, including OS install, design, configuring, and security hardening; managing application installation issues; and supporting connectivity issues.• Automate support of Citrix environments including patching, performing daily reboots, checking, and restarting services after reboots, and publishing applications, etc.• Perform server racking and cabling at CTC’s two main data centers and remote locations across the country.• Actively participate in migration of the CTC Active Directory and DNS preparation to Office356 cloud.• Build and support VMWare virtualization infrastructure in several satellite sites.• Mentor team members and actively engage in knowledge sharing.

Toronto, Ontario, Canada

• Provided third level support and troubleshooting related to customer requests and incidents, as well as operational issues.• Coordinated client and server aspects of projects with Project Managers and Development Team members.• Maintained and executed system testing processes, such as system Integration, QA, TAT, and UAT.• Repackaged desktop and server applications, using Wise Package Studio. • Developed desktop and server solutions, in addition to Patch Management processes for Wintel desktops and servers.• Tested server and desktop patches before production deployments.• Built and support VMWare virtualization environments.• Server and desktop image management.• Refreshed Windows Server 2003 image build to include latest service packs, devices drivers, new versions of applications, customization, etc.• Participated in major projects, including, but not limited to the design and development of the SCO (Self Check Out) devices; major PeopleSoft upgrade project, Windows XP migration, and IBM DB2 Upgrade project, etc.

Toronto, Ontario, Canada

• Provided first, second, and third level support and troubleshooting related to customer requests and incidents, as well as operational issues.• Provided configuration and support in enterprise-based Microsoft technologies, such as Windows NT 4.0 server/Workstation, Systems Management server, and Windows 2000 server.• Responsible for desktop and software refreshes, including hardware and operating system upgrades.• Performed VPN installations and supported clients and corporate partners.• Managed LAN backups of Intel servers, including troubleshooting failed backups and restores, troubleshooting malfunction tape devices, and sending tapes off-site to RECALL.• Worked on various projects such as Implementation of IKON printers, Retail City relocation, and Business Intelligence IT strategic Program design.• Acted as a key resource in the successful migration from Novell/Windows 3.1 to the CTC current standard NT 4.0 server and workstation.• Configured and maintained LAN printing in Intel/Microsoft environment.• Implemented software and security upgrades on servers.• Participated in small- and large-scale PC and Printer moves.