I am a highly focused and dedicated values led team leader with a proven track record of supporting my teams to achieve targets in a collaborative and cohesive environment. I strongly believe customer experience comes above all else, and doing everything through the eyes of the customer will achieve the best possible experience. I am process driven, ensuring any team I lead is operationally focused through effective support and training.As a store manager I led the team to deliver exceptional customer service and maximise opportunities to ensure the long term growth of JB Hi-Fi. My role consisted of staff recruitment and management, setting and maintaining standards of customer service, sales and profit management through the use of various reporting mechanisms, overseeing store operations including logistics and inventory integrity, daily banking, merchandise standards and maintaining a safe work environment.