20 years of experience in the field of Research & Development in electrical devices: going from conception, costs analysis, industrialization, project manager, marketing, senior technical support, pre-sales and post-sales customers visits and assistance (sales process, on-call and on-site support, project management)Current job:International Senior Sales Engineer & Senior Technical Support in automation systems for hospitality at LegrandProfile Summary:Participation to deployment of system solutions. Animation and training of an international network of technical support services (country subsidiaries), projects following, on-call and on-site intervention for troubleshooting and fixing issues. . Realization of customers trainings.. Production of technical documentation and demonstration tools.. Support of sales manager in pre-sale and post-sale process.. Participation in exhibition shows.. Animation of an “Expert Talk” (presentation of the hospitality range capabilities to customers – installer/Engineering Design Office/investor). Involvement with the R&D business unit to improve the commercial offer, the business model and the market development.. Expand market database of customers systems requirements. Management of integrations and inter-operability with partner’s manufacturing systemsSolution design, realization and production following, involving the integration of Legrand SKU for hotel projects (biggest project = 5 stars hotel 1600 rooms in Dubaï) (interoperability with competitors such as BMS/PMS/HVAC system/tablet room control/door lock system/housekeeping/CRM/TV entertainment) Fields of intervention:. Hospitality System (Guest Room Management System) (4 & 5 stars hotels). Healthcare System (Nurse call and Medical supply Unit for lighting/fluids) (in hospital/clinics/EHPAD). Lighting Management System (motion sensor and automation for commercial buildings)Technology:. Protocols: BACnet/IP, Bus KNX, Radio Zigbee, Radio 868/869 MHz, DALI, Legrand proprietary system – Bus SCS, OpenWebNet/IP, Xopen/IP & IOBL (In One By Legrand - powerline network). IP network. BMS (Building Management System) Netxautomation, Newron system