Patrick Caputo Email & Phone Number

New York City Metropolitan Area

• Oversaw seven departments including Care Coordination, Intake, CDPAP Intake, Authorizations, Compliance, Call Center & Payroll—spanning 50+ employees and $170M+ in annual revenue generation
• Led key strategic planning, business scaling, and expansion efforts in conjunction with executive peers
• Applied relationship-building skills to maximize new customer development and existing client retention
• Liaised between departments to help maximize operational productivity and delivery quality
• Led business transformation efforts such as reallocating billable hours from missed visits, emphasizing oversight of unverified hours, and reducing overtime—leading to $1.3M+ in annual cost savings

New York City Metropolitan Area

• Promoted to director-level role, managing relationships with key customers and business referral sources
• Achieved aggressive enrollment targets, driving daily intake of 20+ new clients (500+ weekly billable hrs)
• Led a 12-member team of Authorization Managers/Specialists, Intake Team Leads, and Account Managers
• Collaborated across internal teams to manage/complete multiple projects under time-sensitive deadlines
• Attained key quality benchmarks related to member enrollment, billable hours, and contract satisfaction
• Continuously analyzed internal operations to identify gaps, redundancies, and improvement areas

New York City Metropolitan Area

• Retained as a key member of the Elara Caring service team following acquisition of prior employer
• Worked for two years in a Coordinator role, prior to promotion to full team leadership responsibilities
• Hired and trained 15+ employees in internal policies/procedures and effective patient care techniques
• Reviewed staff performance, making key promotional/disciplinary/termination decisions as appropriate
• Introduced a new algorithm, directing patients to the appropriate level of care based on payer sources
• Monitored service quality, addressed escalated customer concerns, and developed corrective action plans

New York City Metropolitan Area

• Coordinated/scheduled care for over 120 patients in the Bronx for in-home health services provider
• Assessed patient needs and medical history to help match them with the best-suited caregiver available
• Conducted frequently follow-up and outreach calls to ensure patient satisfaction and address any issues