Patrick Caputo Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Oversaw seven departments including Care Coordination, Intake, CDPAP Intake, Authorizations, Compliance, Call Center & Payroll—spanning 50+ employees and $170M+ in annual revenue generation• Led key strategic planning, business scaling, and expansion efforts in conjunction with executive peers• Applied relationship-building skills to maximize new customer development and existing client retention• Liaised between departments to help maximize operational productivity and delivery quality• Led business transformation efforts such as reallocating billable hours from missed visits, emphasizing oversight of unverified hours, and reducing overtime—leading to $1.3M+ in annual cost savings

New York City Metropolitan Area

• Promoted to director-level role, managing relationships with key customers and business referral sources • Achieved aggressive enrollment targets, driving daily intake of 20+ new clients (500+ weekly billable hrs)• Led a 12-member team of Authorization Managers/Specialists, Intake Team Leads, and Account Managers• Collaborated across internal teams to manage/complete multiple projects under time-sensitive deadlines• Attained key quality benchmarks related to member enrollment, billable hours, and contract satisfaction• Continuously analyzed internal operations to identify gaps, redundancies, and improvement areas• Led ongoing initiatives to optimize customer satisfaction, as well as internal employee retention/morale• Solicited feedback from staff to identify new service opportunities and fuel individual/team development• Took on additional responsibility for operations in the NJ market, spanning 700+ additional members

New York City Metropolitan Area

• Retained as a key member of the Elara Caring service team following acquisition of prior employer• Worked for two years in a Coordinator role, prior to promotion to full team leadership responsibilities• Hired and trained 15+ employees in internal policies/procedures and effective patient care techniques • Reviewed staff performance, making key promotional/disciplinary/termination decisions as appropriate• Introduced a new algorithm, directing patients to the appropriate level of care based on payer sources• Monitored service quality, addressed escalated customer concerns, and developed corrective action plans • Tracked patient census data, as well as origins of enrollment, to target potential growth opportunities

New York City Metropolitan Area

• Coordinated/scheduled care for over 120 patients in the Bronx for in-home health services provider• Assessed patient needs and medical history to help match them with the best-suited caregiver available• Conducted frequently follow-up and outreach calls to ensure patient satisfaction and address any issues