• Spearhead recruitment, interviewing, and onboarding, ensuring the selection of candidates aligns with organizational goals.• Manage social media channels, driving significant growth in brand awareness and customer engagement.• Oversee day-to-day business activities, optimizing workflows and improving operational efficiency.• Lead & develop teams, fostering a collaborative environment that boosted productivity and morale.

• Assist staff with overall recruitment and admission processes for in person and online events.• Work hands-on with contacting vendors and event planning for all global events.• Provide training to new graduate assistants and serve as a point of contact for office and student engagement.• Manage and maintain social media planning for execution of marketing strategies and community management (LinkedIn, Facebook, Twitter).• Developed proficiency in systems such as Student Information Systems, ARES, MailChimp, Slate, Adobe, Doodle.

• Prepared course materials such as syllabi, homework, assignments, and handouts.• Evaluated, prepared, and graded student classwork, tests, and projects.• Initiated, facilitated, and moderated classroom discussions.• Plan, evaluate, and revise curricula, course content, course materials, and methods of instructions.

• Responsible for ensuring all customer interactions were accurately documented, assigned, and communicated in order to determine and resolve issues, escalated if necessary, and provided solutions for future problem resolution.• Participated in development, implementation, and improvement of policies, processes, and best practices.• Built knowledge in specialized subjects to provide guidance and training to the Technical Support team.• Active member of the Venmo Culture Club assisting with promoting positive work culture, annual budgets,contacting vendors, designing company apparel, and organizing office events of 500+ people.

• Attend marketing events in Chicago (Lollapalooza, Bar Crawls, Festivals) to promote Uber and Uber Eats. • Coordinate with other teams (ie. Content creation, promotions, engagement campaigns) to ensure social media channels contribute to business objectives. • Provide timely responses to senior teams, managers, and clients regarding social media and local support policies. •Helped create media content to promote Uber Eats before it launched.

• Managed and executed multi-level responses and inquiries reported by riders and drivers.• Coordinated with internal partners and external law enforcement agencies to provide assistance to people in crisis.• Provided timely and detailed reports to senior management regarding rider and driver safety.• Assisted in creating and implementing new policies, procedures, and app features to protect the safety of the Ubercommunity.• Trained analysts and new hires on our process, policy, and software.