Patrick Cadet Email & Phone Number

United States

CEO/Office Manager• Responsible for obtaining new contracts• Responsible for conducting a walk-through of potential jobsite to provide the potential client with a cost analysis of the requested service.• Responsible for determining how many individuals were needed for each job site and the best individuals fit to perform the task for maximum customer satisfaction.• I am responsible for conducting monthly surprise inspection of each job site and rectifying any issues found or providing positive reinforcement when 100% satisfaction is met.• My responsibilities were hiring, processing performance appraisals, conducting terminations, coaching feedbacks, etc.• I was also responsible for training new hired employees or current employees taking on a different role.• I was responsible for Payroll until our staff grew to an amount that I had to hire a company.• I maintained great relationships with all my clients such as John Hopkins Hospital facility Department, Double T Enterprises, Elegant Images, and Alternative Care Support Services. • Manage the day to day office operation.• Develop and implement all the state required policies and procedures required for the hiring of all CNA’s, GNA’s, and LPN’s. • Develop and implement all state required policies and procedures required for providing care to the elderly, maintaining client and employee files.• Responsible for hiring, disciplinary actions, payroll, submitting invoices, meeting new clients that need our services.• Responsible for conducting reference checks, background checks, etc.• Responsible for marketing for new client’s and contracts.

• Manage a team of 15 Financial Fitness advisors that work from home and in the office.• I am responsible for maintaining a high performing atmosphere that helps meet our sales objective.• Creates and trains various workshops and training sessions (Handling Calls Effectively, Building rapport, Active listening skills, Tailoring the features and benefits to the clients needs, Time management, closing the sale) to 60-100 employees of the Contact Center Operations. • Provides continual coaching, feedback, and reinforcement to team members. • Currently an active member of the Customer Inquiry and Response Core Process Team.• Presently serves as the “line” communicator to build commitment to Amerix shared vision, mission, and values. • Develops, plans and implements departmental projects, guidelines, goals and performance metrics. • Identifies and tracks trends to further enhance team processes and functions. • Supports the efficient functioning of the team by performing duties and responsibilities, which may include serving as a resource integrator, a pacesetter, and a central point for daily coordination of team activities. • Serves as a lead technical advisor and facilitator of work processes within the team environment. • Communicates and monitors performance requirements, allocates human and capitol resources, balances workload, ensure all roles are covered, disseminate information, and maintain accurate associates’ files and records. • Prepares and delivers interim and annual performance appraisal..• Facilitated a cross-functional team of 2 managers and 8 associates to:Redesign, develop or replace the Amerix Standard Operating Procedures (SOP’s) for the Operations DepartmentIdentify user friendly SOP’s to increase employee satisfaction and consistencyIncrease resources for new hiresAlign resources to meet and exceed customer expectations• Created and trained new hire training of new employees in Credit Counseling Service.