Patrick Cagney Email & Phone Number

Greater Sydney Area

Sydney, New South Wales, Australia

• Supporting the project as required to draft guidance for assessment approaches and methodologies • Reviewing proposed approaches and methodology, having considered impact on case outcomes and process efficiencies • Raising case specific queries, discussing with the Client and cascading to the Project • Ensuring that the Project have the appropriate interpretation of the methodology • Providing ad hoc case support and case specific guidance to assessment teams when required • Provide coaching, technical assistance and advice to both junior and experienced team members. • Provide assistance in performing ad-hoc reporting to management as required. • Successfully manage stakeholder relationships both internally and externally.

Sydney, Australia

Working as a QC on a large remediation program which evaluates the appropriateness of past financial advice, my role involves:- Assess the quality of the initial review completed by the Case Assessment team and further investigate aspects of the review that may not be consistent with relevant regulatory guidelines;- Peer review the work done by other QCs who've got less experience in the project; and- Help upskill case assessors- Identify advice systematic issues and remediation themes.- Provide the recommended improvements back into the overall advice process.- Support the implementation of a customer remediation program.- Manage escalations of complaint cases and liaise with Project leaders and the Client to complete the complaint cases in a reasonable timeframe and manage the Customer expectations.

Sydney, Australia

Case Manager responsible for reviewing advice provided to ANZ clients.

Circular Quay

• Use a coaching response to provide guidance and clarification around emails and phone calls from all AMP Licensees Advisers and practice staff on advice policies, research, tools and documents.• Assist with the coaching and development of the team to ensure Service objectives and standards are aligned to Best Practice• Handle team escalation inquiries, investigate and provide a complete and accurate response based on best practice guidelines.• Assist in the adoption, distribution and awareness of new policy developments and ensuring these are clearly articulated to the Advice Desk Consultants and AMP Licensee Advisers as required. • Record and track all queries and escalations in CRM (Siebel) for reporting purposes and development of continuous improvement opportunities across the Advice Service Desk arena. • Support development and implementation of various team projects, including assisting with the allocation of resources within the team. • Where required, provide more in depth coaching on more complex or time consuming matters• Escalate cases where underlying adviser needs are unclear and complicated, and the adviser would benefit from local support through the Advice & Process Improvement team.

Circular Quay

As a member of the Advice Service Desk, our role is to deliver correct, complete and timely responses to queries raised by Licensee planners in relation to advice policies and licensee standards. These queries may be received via phone or email into the central team mailbox. Queries may range from clarification of a certain section in a policy, to one-off approval to go outside a policy’s boundaries, to using advice tools and assistance with preparing an advice document. Specifically the purpose is to: • Receive emails and phone calls from Licensee planners and practice staff on advice policies, research, tools and documents • Investigate and then provide a complete and accurate response • Coach callers, i.e. direct them to sources of information and the correct areas to call. • Increase awareness of new policy developments • Share knowledge and experience with other team members to ensure consistency of future responses • Collect feedback from users and use this to continuously improve the service • Take ownership of keeping technical knowledge current and attend all team training sessions • Actively support the Service objectives and service standards • Actively support development and implementation of various Advice, Design and Implementation Team projects • Actively involved in the Continuous Improvement of Advice policies, documents and tools

The Professional Standards team is responsible for the development and continuous improvement of advice policies and processes to achieve the strategic direction of AMP and its Licensees deliver efficiencies to planner practices and enhance the client experience, while ensuring compliance with industry regulations. As a member of this team, my role is to seek to improve existing advice processes for planners and clients through policy enhancement and arranging relevant support materials, developing new policies to support licensee initiatives, and maintaining existing policies to ensure they remain relevant and practical and comply with industry regulations and address risk and compliance issues. Main focus areas are to:• Develop, write and maintain policies and support materials when necessary that cover the financial planning process from full advice to dealing activities. Strive for efficiencies in both planner and Licensee activities, giving consideration to ongoing policy maintenance. • Continuous improvement of existing professional standards based on planner feedback and internal observations.• Engagement with relevant stakeholders including Planner representatives, Legal, Licensee and Planner Risk & Compliance, Advice COE to ensure the delivered policies are practical, relevant, support AMP and Licensee strategic direction.• Subject matter expert on professional standards in order to effectively respond to queries escalated internal teams, support coaching and training activities.• Getting the right balance between the legal requirements, commercial imperatives and licensee risk appetite.• Contribution to specific projects and strategic initiatives as required.• Discipline in applying prescribed due diligence procedures for professional standards development and release.• An active member of the Advice Design and Implementation (ADI) team to promote communication, coordination and collaboration between team members.

As a member of the Advice Service Desk, our role is to deliver correct, complete and timely responses to queries raised by Licensee planners in relation to advice policies and licensee standards. These queries may be received via phone or email into the central team mailbox. Queries may range from clarification of a certain section in a policy, to one-off approval to go outside a policy’s boundaries, to using advice tools and assistance with preparing an advice document.Specifically the purpose is to:• Receive emails and phone calls from Licensee planners and practice staff on advice policies, research, tools and documents • Investigate and then provide a complete and accurate response • Coach callers, i.e. direct them to sources of information and the correct areas to call. • Increase awareness of new policy developments• Share knowledge and experience with other team members to ensure consistency of future responses• Collect feedback from users and use this to continuously improve the service• Take ownership of keeping technical knowledge current and attend all team training sessions• Actively support the Service objectives and service standards • Actively support development and implementation of various Advice, Design and Implementation Team projects• Actively involved in the Continuous Improvement of Advice policies, documents and tools

As a member of AMP's Vetting team I deal exclusively (and manage the relationship) with advisers operating within the Hillross Licensee (one of Australia’s premier wealth advisory firms with in excess of $10 billion of Funds under Management who specialize in providing financial advice to the UHNW / HNW sector). During my tenure I have:• Ensured the smooth integration of Hillross into AMP's vetting function• Coached Hillross financial advisers, a high proportion of whom are CFP's, in the requirements of a more disciplined vetting policy• Vetted Hillross SoA's ensuring compliance with both legislative and AMP policy requirements• Liaised with management regarding the alignment of Hillross and AMP vetting policy• Coached / mentored other members of the Vetting team around financial planning strategies and vetting policy• Written material for and presented at Hillross adviser induction programs• Contributed to Self Managed Superannuation Fund policy through interaction with senior members of the Advice Team

An in-bound phone-based advice role providing single issue superannuation advice to members of a number of industry superannuation funds, as a fee-for-service model. Money Solutions provides financial advice and education for the average working Australian via some of Australia’s leading super funds such as: REST Superannuation Fund; TWUSUPER; BUSS(Q) Superannuation Fund; CLUB Super; Concept One Superannuation Plan; Asset Super & legalsuper

The pre-vet team was a key division within Advice Delivery Solutions, dealing specifically with the pre-vet area. Responsibilities involved/included:• Reviewing SoA’s submitted by new planners to Westpac & St George or those who are up-skilling. • Strong compliance focus in ensuring Fact Find documentation and the Advice documentation comply with Legislation, Business rules• Qualify ‘reasonable basis’ for adviser/planner recommendations. • Planner Coaching/Training, specifically with respect to possible compliance breaches/risks; managing and monitoring feedback to planners is part of this role so they understand the significance of breaching any of these areas

A branch-based Financial Planner in the Western Sydney region provide quality advice in the following areas: managing your cash flow and savings; saving for the future and creating wealth; providing financial protection against unforseen events; planning in the event of redundancy or changes to client earning capacity; saving through superannuation; and planning for and managing retirement. This involved: • Client interview• Training branch staff• Running customer seminars• Writing of the SoA’s (using COIN)• Plan presentations (with the usual administrative paperwork duties such as completing & lodging applications forms and the follow up until completion).

Various roles in in-bound contact centre:Technical Specialist - a team of specialists that dealt with staff questions regarding business procedures, product information or legislative queriesBusiness Trainer - preparing and facilitating training programs for new staff to those who are being upskilledCustomer Relations Consultant -answering queries from advisers and clients regarding insurance, superannuation & investment products

Graduate Certificate Of Financial Planning, Financial Planning

Advanced Diploma Of Financial Services (Financial Planning)

Smsf Borrowings Specialist Adviser Education Program

Self Managed Superannuation Funds

Margin Lending And Geared Investments

Education record