Patrick Carner Email & Phone Number

Minneapolis, Minnesota, US

Bentonville, Arkansas, US

• Directed strategic research increasing the productivity of 2.1M associates across physical and digital tech support, hardware/software procurement, onboarding, intranet, and campus experiences.
• Enhanced research efficiency by an estimated $891k yearly through development of structured stakeholder intake workshops eliciting and aligning key problems, research questions, metrics, and outcomes.
• Developed research roadmaps, connected cross-domain strategies, and enhanced research engagements by facilitating strategic alignments with stakeholders across 12 domains.
• 100% of team members report growth in their research skillsets and leadership, as a result of coaching moments identified from 1:1’s, project execution, goal-setting and individual development plans.

Lowell, AR, US

• Centralized 8 UX Researchers into an enterprise research team supporting 26+ mobile and web products, driving increased impact through shift to generative research, recommendation-first communication, and a.
• Unlocked data-driven product and research strategy with comprehensive market segmentation analytics that revealed market sizes, quantitative user base characteristics, value metrics, and ROI impacts.
• Freed up 144 weeks and $304k of yearly recruiting costs by creating an interactive user recruitment database segmented by market, persona, role, and tenure, and tied into product analytics.
• Advanced organizational support of UX Research to C-suite levels by launching shared communication channels and establishing a practice of continuous engagement through active research communication.

Lowell, AR, US

• Led and managed a team of 9 UX designers and 3 UX researchers responsible for 9 logistics products that coordinate the movement of over 4M freight yearly—including the DRIVE mobile app for drivers, Load Planning, Fleet.
• Elevated the team into a top performing UX team, teaching skillsets of strategic research, design, and leadership practices that drove business success in 9 enterprise logistics products.
• Amplified enterprise product outcomes by creating and scaling a user-centered design process—Cross Functional Solutioning (CFS)—across all 26 product teams and 1.5k tech employees.
• Revived a $2.6B revenue-facing product launch, earning 17% market adoption within a year. Created a collaborative culture and drove this success through leadership of Cross Functional Solutioning.
• Increased DRIVE mobile app rating from 2 to 4 stars within a year and drove a collaborative culture by leading implementation of Cross Functional Solutioning in the product team.

Lowell, AR, US

• Directed and managed the Design System team of 6 UX designers.
• Stood up a new, strategic practice by developing a team mission and vision, teaching a research-driven practice, and organizing into Mobile, Responsive, and Ops sub-teams.

Lowell, AR, US

• Lead UX designer and researcher for flagship web and mobile native applications within the J.B. Hunt 360 platform—including B2B products Shipper 360 and Carrier 360 products, as well as enterprise products including.
• Helped scale the UX organization from 6 designers to a 60+ person design and research team, setting design standards, maturing research, formalizing the UX process, and standing up a Design System.
• Designed and implemented 50+ mobile and responsive web apps and workflows—enterprise and B2B / SaaS—impacting the entire company's operations from booking orders through freight delivery.
• Revamped costly 10-minute freight booking workflow from 100 fields down to 6 easy steps and a 4.74 star rating with rapid iterative prototyping of 46 user tests—$227k yearly impact affecting 300+ users.
• Crafted the product design of $1B+ flagship logistics planning and fleet management product driven by insights from 80 research studies, 3 business visioning workshops, and 9 design thinking workshops.
• Elevated UX maturity through introduction of design thinking, rapid prototyping, external recruitment, field research, reusable design components, by-default usability testing, and product-led practices.

Dallas, TX, US

• Led the marketing strategy for the $500M+ C2000™ microcontroller product family, boosting worldwide sales engagement from the twelfth to the second highest promoted MCU product in the organization.
• Discovered new markets, grew the customer base, and enhanced sales effectiveness by creating an innovative data analytics tool mapping website engagement to customer purchasing data. $1M+ impact.
• Doubled website traffic and engagement by performing UX heuristic analysis, Adobe Analytics funnel and click analysis, information architecture improvements, search engine optimization (SEO), and A/B testing.
• Expanded market reach of C2000 products through authorship of over 10 publications and press releases featured on major technology sites worldwide, and cited by institutions including NASA.
• Drove the next-generation product features via field research with customers, competitive analysis, and gathering of market intelligence from industry trade shows and sales force engagements.

Santa Clara, California, US

• Layout design engineer in the GPU division, focusing on device layout, clock structure design, tapeout closure, and general process flow improvements.
• Created automation software to lay out GPU and CPU power grids, reducing $115K yearly manual work.
• Successfully verified production readiness of 2 GPU integrated circuit layouts avoiding $200M in risk.
• Designed and delivered Redistribution Layer (RDL) and Clock Tree integrated circuit layouts for three graphical processors sold on the market.

Fresno, California, US

Linux-based software tool development to improve software engineering design efficiency. Plus, software development for security camera applications.

Purchase, New York, US

Industrial operations internship to improve maintenance efficiency for manufacturing production lines.