Patrick Carter Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

Under the direction of the Program Manager, apply the DHS Workforce Analysis model to review and study the Series 201 (Human Resource Management) staff.

Washington D.C. Metro Area

Under the direction of the Branch Chief, perform PMO activities in support of the Customer Service Division.

Department Of Commerce, National Oceanic And Atmospheric Administration (Noaa),

Acting under the leadership of the Director of the NOAALink Program Office, provide liaison services for a federal staff of six Contracting Officer’s Representatives (COR’s) and ten NOAALink Core Contractors as they provide oversight and contracting services for NOAA specific IT related acquisitions. Responsibilities include review and enforcement of Federal Financial Management processes and regulations, review and enforcement of all aspects of the Federal Acquisition process, as well as research and documentation of numerous federal policies and programs related to IT specific acquisitions. Daily duties include review, approval and processing of federal contractor invoices, review and approval of federal acquisition documentation for dissemination to other federal departments, interfacing with government contractors and federal staff, coordination of required monthly meetings and presentations, coordinating outreach efforts to field offices and field delegates, as well as numerous administrative tasks in support of the Director of the NOAALink Program Office.

Department Of Homeland Security, Immigration And Customs Enforcement, Student An

Lead the records management process improvement team creating the methodology and internal governance to identify, version, store, and dispose of the client’s records as well as migrate client records from the current Windows based storage media into SharePoint. Create the processes and procedures for converting a paper-based office to a digital organization and implementing electronic records management. Develop the Student and Exchange Visitor Program (SEVP) Standard Operating Manual, a comprehensive reference to determine, validate, maintain suitability for, and as needed terminate certification of schools which enroll nonimmigrant students. Facilitate subject matter expert discussions to document and chart current processes, lead brainstorming sessions to develop performance standards and measures for new processes and identify improvement opportunities for existing procedures. Evaluate and modify SEVP administrative procedures to align with performance goals and objectives. Expand the SEVP Response Center (customer service call function) to incorporate IT, system access, SEVIS, and student information help desks into a single team. Develop a record management methodology to standardize the conversion of paper records to digital format and facilitate the retrieval of digitized records using metadata.

Department Of Homeland Security, Immigration And Customs Enforcement, National S

Analyzed the current Visa in-country overstay vetting process in preparation for the merger of US-VISIT’s Mission Support Services (MSS) section with the Counterterrorism Criminal Exploitation Unit’s (CTCEU) Terrorist Tracking and Pursuit Group (TTPG). Analyzed and documented the existing processes for vetting visa in-country overstays at MSS and TTPG. Developed a to-be process incorporating the best of existing processes and removed overlaps, redundancies and inefficiencies associated with the current function. Primary objectives were increasing quality of leads provided to United States Immigration and Customs Enforcement (ICE) Field Offices, and decreasing time required to provide leads to the field for enforcement action. Led interview process, managed flow of data to individuals documenting business process of two diverse organizations, gaining insight as to how to best merge the operations of each into one high-performing, cohesive unit. This high profile, accelerated turn project was initiated at the request of the NSID Assistant Director, in response to a Government Accountability Office audit.

Baltimore, Md

After changing industries, worked closely with several government agencies, healthcare facilities and numerous convention and conference organizations to provide commercial print services in a competitive, high volume market. Managed a region of 4 locations to consistent revenue and profit achievement. While the budgets were smaller ($2,000,000 to $3,000,000), the nature of the business dictated closer involvement and direct interaction with major clients including Army Corp Of Engineers, Department of Veterans Affairs, Veterans Administration, Johns Hopkins Medical Institute, Johns Hopkins University, Bloomberg School Of Public Health and NAACP. Managed a staff of 32 employees.

During 10 year tenure, moved through the career progression from outside sales professional to store manager. Responsibilities grew with the various positions, from managing a single department with a budget of $3,000,000 and 12 employees to successfully managing a large mass retail location with a budget of $42,000,000 and 160 employees with a management staff of 20.