Patrick Casserly, J.P. Email & Phone Number

Jamaica

Special Management Consultant to CEO for Jamaica National Group (largest single mortgage lender in Jamaica with over 51% of market share) regarding operations and Business Process Outsourcing services in Jamaica, USA and UK - see consultancy below.Acquired the food and beverage concession at Doctor’s Cave Bathing Club, the renowned beach in Jamaica• Doubled the revenue and performance of the concession within three years• “The Sand Bar” formerly named “The Beach” Restaurant and Bar is one of the largest single siteindependent restaurants in Jamaica with revenues exceeding US$1.6 million annually• The company launched a second site at Priory, St. Ann in December 2015• Created a new reggae concert series “We are Reggae” featuring iconic Reggae performers in anacoustic setting – the series has had eight concerts to date, all being sold-out, at the Doctors CaveBeach venue

Jamaica

Management Consultancy specializing in Business Process Re-engineering

Jamaica

• PCR Nearshore, a call center company located in Jamaica which provided excellent customer care and BPO for US corporations seeking a lower cost for "high touch" call handling services. • Our extensive experience, nearshore location and our English-speaking workers provided tremendous benefits to any company seeking outsourcing services. • Our ideal clients were those who understood the importance of maintaining a strong and consistent connection to their customers, valuing the quality of the call center exchange as an asset to be protected.

Jamaica

• Conducted process realignment and operations restructuring to transform 144-year-old privatebuilding society into commercial bank, with overseas branches in North America and the UnitedKingdom (the only local commercial bank with branches in first country markets)• Reduced customer care call abandon rate from 49% to 8% in 6 weeks• Created a “Know Your Customer” (KYC) framework• Increased Credit Card conversions threefold - Decreased average speed to answer (ASA) to sub-1 minute from over 10 minutes - Decreased Average Handle Time (AHT) to 3 minutes from over 15 minutes - Restructured employee compensation plan - Reduced Staff attrition to single digits annualized

Jamaica

Following Advisory Board appointment, engaged to commercialize the activities of the enterprisethat was largely focused on research in the medicinal marijuana industry• MCJ secured GOJ Ministry of Health certifications for four Medicines/Therapeutic formulations• Negotiated and secured MOUs and Distribution agreements with Jamaican enterprises• MCJ awarded J$10 million in Development Bank of Jamaica (DBJ) grant funding for ClinicalTrials for a Stage 4 Cancer Palliative, the first such medicinal research grant in the history of theDBJ• Edited and compiled the valuation book for the planned MCJ Founders’ Round and Initial PublicOffering, including market development and financial projections

Montego Bay And Kingston, Jamaica

As CEO, I directed the rapid growth of e-Services Group, a privately held company, from start-up to well over 4,300 employees in eight years. • Established and managed the first multifaceted Business Process Outsourcing company in Jamaica• The first and largest outsourcing enterprise in Jamaica to capture largely Fortune 500 companies and focus on the high-end of the outsourcing market• ESGI growth: Founded company with 35 employees in 2000. Grew to staff of 2200 in 2004. Employed over 4300 by 2009 due to high demand for our customer service excellence and unparalleled call management efficiency.• Notable clients included Amazon, United Health Group, Wellpoint, Humana, Xerox NA, Conseco, Sirius XM, Delta Airlines, Greyhound, Caremark and Cable and Wireless (LIME Caribbean)• Achieved a sub-10% annual staff attrition rate for the four final years of operation.• Awarded JD Power Excellence in Performance/Customer Service Awards for 2006, 2007 and 2008• e-Services Group was a tremendous success with profits unprecedented for the nation.• Developed the Buy Book for sale of the company and ran the bid process to determine viability/ suitability of candidates from strategic to venture capital acquisition.• Sold the enterprise for US$85 Million in March, 2009 to ACS / Xerox Business Services.

Jamaica

Oversaw the integration of e-Services into ACS/Xerox’s corporate structure and adoption ofcorporate governance regulations and SOPs

Jamaica

• Managed operations of a special purpose Joint Venture between e-Services and SITEL Corporation of Omaha, Nebraska.• The JV provided outsourced service for PALM, Philips NA and XM Satellite Radio• Oversaw the valuation and dissolution of the JV and distribution of the earnings and assets

Jamaica

• Managed all operations of the company’s facilities in Montego Bay• Had oversight of health insurance vertical across the Caribbean operations – Dominican Republicand Barbados• First off-shore Vice-President of the MRS successor National Processing Company (NPC) ofLouisville, Kentucky• Awarded Center of the Year for 1999

Jamaica

• Grew to the largest data processing company in the Caribbean in one year with sales exceedingUS$1.2 million• Processed in excess of 260,000 transactions per day• Clients included Equifax, Metropolitan Life, and Health, Blue Cross of Georgia

Jamaica

• Won consecutive IBM Blue Ribbon Awards for Excellence• Technical Advisor to the Group Chairman - Dr. Paul Chen Young

Bachelor Of Science - Bs, Economics

Activities and Societies: Reiner Fellow in Political Economy

Education record