• Technical Problem Solving: Proficient in diagnosing and resolving technical issues for faculty, staff, and students, ensuring minimal disruptions and enhancing productivity.• Device Management: Expertise in configuring, imaging, and deploying computers to facilitate efficient operations and a standardized user experience.• Client Support: Skilled in troubleshooting a wide range of client and personal devices, offering comprehensive solutions to meet diverse user needs.• Ticket System Management: Proficiently manage support requests using ticketing systems, maintaining accurate records and prioritizing timely issue resolution.• Active Directory Proficiency: Adept at managing user accounts, permissions, and security protocols within Active Directory, contributing to a secure and organized network environment.

• Chromebook Expertise: Well-versed in repairing and troubleshooting Chromebooks, adhering to manufacturer guidelines and specifications to ensure optimal device functionality.• Student Communication: Skillful at communicating complex technical concepts to Middle School students, fostering a supportive environment for learning and tech engagement.• Hands-On Repairs: Proficient in conducting hardware analysis, executing repairs such as screen replacements, OS reformation, and hardware part installations to extend device lifespan.• Problem Analysis: Expertise in swiftly identifying hardware problems, enabling efficient solutions and reducing device downtime for enhanced user satisfaction.