A dynamic and dedicated IT professional with over 5 years of experience in providing technical support and troubleshooting for Windows environments, Patrick is currently an IT Help Desk Administrator at Tokai Carbon CB, a leading manufacturer of carbon products. In this role, he leads the help desk support for 500 users across 4 locations, handling both on-site and remote assistance for levels 1 and 2, and contributing to level 3 operations. He also plays a crucial role in hardware replacement processes for all users, overseeing tasks such as ordering, provisioning, and issuing equipment.Patrick's technical expertise is complemented by his military background, having served as an IT Support Team Lead and an IT Specialist at the 1st Armored Division of the U.S. Army for over 5 years. He holds a Secret Clearance and has received multiple honors, including the Army Commendation Medal and the Army Achievement Medal, for his outstanding performance and service. He has also gained exposure to a range of technologies and platforms, such as Cisco Meraki, Crowstrike, Mimecast, and software deployment. Additionally, he is actively working towards completing his bachelor's degree in IT, reflecting his passion for continuous learning and professional growth.