Patrick Cathey Email & Phone Number

Gallatin, Tennessee, United States

Provide day to day support for in-restaurant operations such as labor, food cost, or system issues.Provide analytical breakdown of food cost or labor inquiries.Perform testing of new system features or products to ensure accuracy and workflow.Provide assistance to other teams such as payroll, HR, accounting, and IT.Provide detailed cost savings data to drive down costs in restaurants.Manage testing or proof of concept projects within the company.Created training documentation and job aids to be utilized within restaurants or in training settings.Trained end users on Crunchtime! and Brink POS systems.Updated documentation as needed with new versions of systems used.Provide support to restaurant leadership for new product launches.Perform user acceptance testing on new systems, features, or products.Maintained the creation and deactivation of user accounts across systems.

Primary role of managing scheduled patching for 200+ Windows servers.Utilized OpsRamp software for all patch scheduled management and powershell scripting for automation. Tracked all work and issues via Connectwise ticketing software. Responsible for installation and configuration of Solarwinds SEM, OpsRamp Agent, Nessus, and Connectwise Control Agent on newly built hosts. Assisted in migration from Tierpoint systems to Microsoft Azure

Franklin, Tennessee, United States

Primary point of contact for conversion of restaurants from older StarPOS systems to new Brink/Crunchtime POS systems.Utilized Kaseya VSA remote access tools to assist in configuration, scripting, and troubleshooting of new POS systemsUtilized Cisco Meraki to configure and troubleshoot switches and firewallsProvided overnight support for newly converted restaurants. Ensured proper configuration prior to restaurants conversion to new systems.

Washington D.C. Metro Area

Installation of fiber optic cables into AWS data centers.Creating documentation to provide client with cabling diagrams and labels.Fusion splicing of hyperscale fiber optic cables.Testing fiber optic cables to meet IEEE 802.3cp standards to include OLTS, OTDR, and OPM. Providing detailed test reports to client.

Installation and configuration of Windows machines within DOD networks.Installation and configuration of Cisco switches and routers.Providing end user support.

Designed, installed, and tested network infrastructure within DOD environments. Managing projects to meet client demands for network installation and cabling.Installed and maintained infrastructure to include point to point radios, coaxial, ethernet, and fiber optic networks

Antioch, Tennessee

Managed teams of technicians from 5 to 30 of varying skillsets. Provided detailed analysis of behavioral driven performance to Operations Manager.Ensured KPI goals were exceeded in overall team performance.Created SMART plans with individual technicians in order to maintain or increase KPI performance.Designed training aids for technicians for new devices and mobile software releases.Trained technicians on Verizon policy and procedures to ensure security of customer accounts.Interviewed candidates with behavioral and technical questions to ensure cultural fit.

Hendersonville, Tn

Trained new hires on store policies, procedures, POS systems, and cash safe process.Maintained cash safe to ensure a balance of cash flow and lottery items.Assisted guests in special ordering of product not carried regularly in store.Processed wire transfers for guests i.e. Western Union.Maintained schedule for front end employees.Created cleaning schedule for closing employees to ensure prompt cleanliness of store.