Patrick Ceglarek Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Represent the company as the single point of contact for independent customers, labels and vendors in regard to the project.Coordinate tasks across multiple departments to ensure project completion without sacrifice to customer satisfaction.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintain financial accounts by processing customer adjustments.Establish and maintain relationships with third parties/vendors

Detroit, Michigan, United States

Managed the store’s online presence including Facebook, Weedmaps, Tablelist and Dispense all under local and Federal laws and Regulations. Creating posts, events, banners, successfully using SEO, discounts, updating prices and product pages. Coordinated with the corporate marketing team on strategies and supplying feedback, support and ideas for the team.Keeped the store compliant with MRA and other local enforcement agencies and walking audits through the location.Coordinating with the corporate marketing team on strategies and supplying feedback, support and ideas for the team.Keeping the store compliant with MRA and other local enforcement agencies and walking audits through the location.Metric and LeafLogix knowledge including adjustments, report creation, daily inventory counts, Sku creation, Package creation, receiving and discontinuing product.Merchandising the store and vault organization. As well as being available wherever the business needed me.

Detroit, Michigan, United States

Assisted in managing a fleet of more than 900 vehicles, ensuring proper maintenance, cleanliness and insurance claims.Onboarding drivers to the platform and rental vehicle program with a comprehensive understanding of the Metro Detroit area.Resolving escalated issues for both drivers and customers, including helping drivers with the app, payment, taxes, vehicles and vehicle maintenance issues.Experience updating and maintaining customer profiles on the backend of CMS systems.

Greater Detroit Area

Identified and tracked defects with our CRM Salesforce and supported developers in resolving problems by completing additional tests.Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.Monitored performance and generated reports detailing the quality of product and defect rates.Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.Streamlined QA processes by working closely with development teams and changing product demands.Identified and resolved variances to bring products in line with requirements.Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks, and inventory forms.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.The top seller in the Midwest Region for the 2018 fiscal year.Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to the organization.Helped facilitate a brand activation. Focused on creating new clients on a college campus.

Troy, Mi

Kept compliant with corporate merchandising directives using creativity where necessary.Managed stock levels and product flow for both instore and online orders.Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.Submitted reports to senior management to aid in business decision-making and planning.

Berkley, Mi

Organized session wrap-up events to recognize campers' achievements.Developed and directed programs suitable for children between the ages of three and sixteen.Advised camp management of camper-related issues and helped to formulate targeted resolution plans.Followed federal, state and facility guidelines to maintain professional interactions with campers.