Responsible for the management and strategic leadership of Service Management, End User Support and Service Desk functions across DuluxGroup AU/NZ operations.

COVID presented me some unique personal challenges as it did with many others. I decided 2021 would be a time of reflection and healing. What better way to tackle these challenges than head on! I decided to focus on a positive change and build something, something for now and our families future. We took on a total rebuild of a historic Victorian terrace originally built in 1896, and moved in. A huge undertaking as a hands on owner builder, but totally worth the effort.

RMIT is a Global University of Technology, Design and Enterprise.One of Australia's original tertiary institutions, RMIT University enjoys an international reputation for excellence in professional and vocational education, applied research, and engagement with the needs of industry and the community. With over 80,000 students and 10,000 staff it is the largest University in Australia.My role was responsible for the management of Datacentre, Network and Telephony teams across BAU and Projects for RMIT’s Global operations

Mind Australia sits within the top 3 largest non-government providers of mental health and psycho-social disability support services with over 70 service sites throughout Australia.Responsible for the management and provision of all ICT Infrastructure, Service Desk and End User Support and outsourced teams nationally. I strongly believe in the right to a safe workplace and I was the HSR for our central office. The NDIS brought about about many challenges and opportunities that we worked through to deliver value through our BI and mobility platforms.

From providing managed services for SMB right through to Enterprise partners such as one of the largest FMG industry heavyweights, OPUSV Technology Group was an agile team to work with. I was engaged by OpusV to bring about radical change and improvement in the areas of service delivery and operational management - implementation of ITIL principals and automation was a cultural change that delivered a large positive impact. My responsibilities included client onboarding, service delivery and operational management of the team and services with a view to grow the business through strategic process and system imporvements.

My role at Cynergic was to build a greenfield Helpdesk function in Melbourne and ensure that our Melbourne based clients were provided with premium quality services and solutions. Managing Operations at Cynergic was truly a challenge I enjoyed. Along with our upstream partners we provisioned services from our own datacentre infrastructure in Sydney and Perth. Our IAAS and SAAS cloud services were hosted on Enterprise grade HP and Cisco equipment with our partner VMware being our virtualization platform. Cloud services we provided include VPS, IAAS, SAAS, BURR, Hosted Email, VoIP and co-location. By applying ITIL based methodologies and industry best practice I was able to manage and maintain our services and infrastructure via both PSA tools and also internal custom built CMDB and reporting tools.Other day to day functions included Service Delivery, Service Management, Client Management, Vendor Management, SLA and contract reviews/audits.

Responsible for the service support, service delivery, licensing, administration and overall IT management of small to medium business clients. Leveraging my commercial acumen and my experience gained in an ITIL based environments, the business was quite successful over its term. Roles included Project Management, Operations Management, Client relations at a staff and executive level and Vendor liaison. This role was held during other roles and engagements. Clients included:Guardian Youth Care - Guardian Youth Care (GYC) is an Aboriginal and Torres Strait Islander controlled, not for profit, residential out of home care provider. GYC has been operating residential care homes in Sydney for over a decade and has cared for over 300 children and young people in that time.Avante Marine - One of Australia’s largest importers of pleasure craft and related boating products. Products include Bayliner boats, Crestliner boats. Stores are located nationally.Australian Event Protection / Unity Executive & Unity Risk Services - AEP provide event, Asset and personal protection for events such as Easter Show and Big Day out. Unity ES provides Executive services for companies such as Etihad Airways.Also provided subcontracted services to Melbourne based clients such as Financial Planners Association, Bell Environmental and St.Kilda Road Medical Centre.

Responsible for leading the National Service Desk team for Transpacific / Cleanaway branches.Position was transitional to enable transition of Service Desk operations to Brisbane QLD.

OTEN is the Distance Education arm of TAFE and also well known as the pinnacle of Technology TAFE sites similar to Redfern Technology Park. OTEN specialises in the delivery of Distance Education courses to off-site full and part time students. My senior technical position incorporated the management and deployment of infrastructure in a large ITIL methodology based heterogeneous site of approximately 300 - 400 staff. A main component of my role was the delivery of support/solutions to all executive staff members and notable business guests. I was also acting Team lead for Helpdesk Services as required. The implementation and adherence to ITIL framework methodologies ensured the team was successful in its delivery of services and met all SLA's in place.Our immediate team consisted of approximately 6 - 8 Staff with additional project staff as required. The overall team including Network operations and Software Development consisted of ~ 20 staff.