Patrick Cervera Email & Phone Number

Responsible for developing strong rapport with our clients in order to assist them as proactively and strategically as possible. Develop a deep understanding of clients’ needs, resources, and recommend the appropriate solutions to satisfy their demands. Meets with the owners/executives of our client companies to conduct and review Quarterly Business Reviews (QBR), with QBR reports providing a basic summary of the services we have been performing and observations made on a regular basis, the meetings also include future planning and budgeting.Meeting with clients on a scheduled basis to align our goals, identify any project opportunities, and be proactive with their planningDevelop new sales opportunities for current and prospective clientsMaintain in-depth product knowledge of the service offerings of iTeam.

Albuquerque, New Mexico Area

Peer Support helps warriors develop friendships with fellow warriors who are further along in the recovery process. One goal of Peer Support is for the warrior being mentored to eventually mentor a fellow warrior – embodying the Wounded Warrior Project logo.

Principle role is to provide planning, budgeting, and strategic direction to our clients in relation to information technology and systems. Focusing primarily on the business relationship with the client and leveraging J and J Technical Services’ technical resources to improve their operational efficiencies• Manage the new client on-boarding process and participate when necessary. • Act as the main point of contact both to the client within our organization and within our organization to the client. • Develop an assessment of the current environment, annual strategic technology plan and budget for each client. • Deliver monthly and quarterly reports around IT Support in regards to services provided and IT infrastructure health.• Provide a strategic business review with clients in regards to IT plan and budget progress and their satisfaction with J and J Technical Services support. • Maintain communication with the Services Manager and NOC Leads to be aware of issues and trends in regards to Support.

Performs lead functions for the Help Desk group including training, assigning and monitoring work, and attendance tracking.Answers Help Desk calls. Initiates and/or maintains a data base of incident report tickets; tracks open ticket activityAssists customers to resolve problems with printers, copiers and PCs, troubleshooting data communication path end-to end, or routes the request to appropriate personnel for resolution.Lead Technology related projects.

Provided technical assistance to computer system users. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Installation of networks and maintaining them (from cabling to installing servers, networking equipment such as switches,wireless access points etc.). Conduct Server/backup (on and offsite) maintenance and monitoring for many clients and networks.Skills and Abilities:· Computer Support: Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.· Computers and Systems: Setup, install and configure computers to include needed software. Monitor and maintain networks of different sizes. This includes onsite and off (remotely). Workstation deployment using tried and true best-practices and various software tools to make roll-out of new workstations more efficient. Setup and configure Servers and backup solutions.· Configuration/ Management — Automated installation software; Deployment software; Patch management software. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Administration/Management of Servers to include Exchange 2007, Windows Server 2003, 2008,2012, Active Directory.· Other services conducted: Wireless, cabling (installation,terminations,testing), network configurations, disaster recovery, fiber optics, Android and Iphone/Pad. Knowledgeable in Dells, HP, Cisco, IBM products. Installation and configuration of security cameras.· Establishing and Maintaining Interpersonal Relationships

Skills and Abilities: Communication: Communicating effectively in writing (emails, training materials etc.) and telephone use as appropriate for the needs of the audience.· Team-Oriented: Working with the employees and members of the AHCC for training and meetings. Helped in many chamber events outside of the IT field to get things accomplished and successfully.· Computers — Knowledge of Windows Operating Systems XP, Vista and 7 to include installation, upgrade, troubleshooting. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Oversee the daily performance of computer systems (laptops and mobile devices).· Configuration/ Management — Automated installation software; Deployment software; Patch management software. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Management of Servers to include Exchange 2007, Windows Server 2003, 2008, Active Directory.· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Answer user inquiries regarding computer software or hardware operation to resolve problems. Develop training materials and procedures, or train users in the proper use of hardware or software.· Clerical — Knowledge of administrative and clerical procedures and systems, managing files and records· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Phone: (254) 297-8200 Hours Worked: 40-60 / weekResponsible for the direct care of juveniles in a correctional setting. Had supervision ranges from close togeneral with the use of initiative and independent judgment ranging from minimal latitude to moderate latitude.

Fort Hood, Tx

Plan, employ, and coordinate CBRN(Chemical, Biological, Radiological, Nuclear) defense systems in support ofjoint and combined arms operations including CBRN reconnaissance systems, biological agent detection systems(BIDS), obscurant systems, CBRN decontamination systems, and other CBRN hazard detection and warningsystems.

Bachelor Of Science, Information Systems Security

Graduated with Honors

Associate Of Applied Science, Information Technology / Computer Networking

Graduated with Honors Graduated with Perfect Attendance

Organizational Leadership

Leadership, Public Speaking