Patrick Chan Email & Phone Number

Sydney, NSW, AU

St George

• Responsibilities
• Deliver comprehensive training, support, and troubleshooting services to TAFE NSW staff, covering corporate systems, processes, procedures, and soft skills, ensuring effective utilization of resources.
• Provide expert advice in CRM, EBS, eChecklist, IDM Tools, SAP and other parts of the business including Offerings processes. Aiding staff in optimizing workflow efficiency.
• Actively contribute to enhancing process documentation and work practices, fostering continuous improvement initiatives within the organization.
• Participate in system and processes projects, playing a key role in the creation and delivery of training materials to facilitate smooth implementation and adoption.
• Develop engaging and accurate training content tailored to different learning cohorts, enhancing comprehension and retention rates.

Bankstown, New South Wales, Australia

• Responsibilities
• Working in the Offerings team to create courses in EBS4 and meeting all compliance of the units through Training NSW.
• Liaising with stakeholders to achieve accurate and compliant information.
• Have the highest attention to details to ensure courses are created as requested
• Pick up on errors and uncompliant creation requests including missing documents or incorrect submission etc.
• Provide training support to new staff

Parramatta, New South Wales, Australia

• Responsibilities
• Provide initial advice and direction to internal and external customers with their financial and Discovering customers’ needs and providing them with most suitable products.
• Provide accurate information to customers to minimize rework and aim for first call resolution.
• Supporting all NSW Public schools on SAP system and Accounts Payable enquiries.
• Managing Accounts Payable queue as tickets gets created in Remedy system.
• Liaise with Level 2 Accounts Payable to improve processes and achieve faster and more accurate outcomes.

Epping Corporate Centre

• Responsibilities
• Assisting both personal and business customers to solve their complex business online banking enquiries.
• Discovering customers’ needs and providing them with most suitable products.
• Complying with world class standard of identity security and privacy.
• Handling sensitive and confidential materials and information.
• Troubleshooting with customers to identify their concerns and issues plus providing them the best possible solutions.

Sydney, Australia

• Responsibilities
• Provide comprehensive email and phone-based support to business stakeholders- 33 Business Channel Partners, 60 Direct Sales Representatives and 15 Account Managers nationally.
• Conduct site visits with Direct Sales Force Representatives to liaise face to face with customers providing them with communication and closing sales.
• Conduct channel site visits to Business Channel Partners to assist in system set up and access, conduct training to sales and administrative teams on products, systems and application forms.
• Provide activations and provisioning support to business stakeholders across all Business and Residential products and services. End of month brings many sales orders and increased pressure from the sales teams and.
• Quality check of contracts and paperwork for compliance and authorization and provide feedbacks.