Patrick Chan Email and Phone Number
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Managed up to 137 million, 9 different functional teams, 500 people global on shore and offshore covering 24 x 7Business / IT global lead in life sciences / healthcare, digital / cloud / technology transformation, cyber security, Program/Project management, consulting, engagement, delivery, digital transformation. I am certified in technology (MCSE), Delivery (PMP), Agile (CSM) and Operations (ITIL) Business cycle with program/project approach to manage scope, schedule, cost, resources, issues, quality via PMI playbook (Initiation, planning, executing, monitoring & controlling, and closing) + HR and budget managementInfrastructure - lead, plan, design, implement and operate Cloud (AWS, Azure and Office365), Servers, Desktops, Workstations, AD, Exchange, Virtualization, Systems Center (SCCM), SharePoint, ADFS, FIM. IBM Mainframe and UNIX operating system.Application DevOPS Methodologies: Agile, Scrum, SDLC, Waterfall with tools like JIRA and JenkinsSecurity and GRC (Governance, Risk and Compliance) – Policy, Process and Procedure. Risk Assessment, ISO 17799, PCI, SOX, GDPR and HIPAA compliance audit, NDS - Intrusion Detection, Microsoft AD Directory Services and servers’ hardening, audit & remediation, AD Security GPO policies design, security patch management architecture.Tools – ADFS, PAM CyberArk, IdM/IAM, FIM, SailPoint, Dell IAM, Symantec and Azure MFA, Office365 and Azure ATP, Microsoft EMS, HP ArcSight SIEM, tipping Point, logs, port scanner. Methodology and Standard – PMI, Microsoft MSF & MOF, NIST, COBIT and ITILI have been with IBM / HP / Accenture / Avanade and most of the global fortune 50 companies as my customers like Kraft Foods, AT&T, Abbott Lab, United Health, Allstate, AON, Bank of America, JPMC, American airline and Air Canada, along with many others in Government, Healthcare, Insurance, Tech, Consulting, Communications, Retails, Manufacturing, Banking, Foods, Chemicals, Energy, and utilities
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Senior Security Program LeaderZurich InsuranceChicago, Il, Us
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Technical Program ManagerNava Nov 2024 - PresentWashington, District Of Columbia, UsCurrently assigned to Federal Govt to lead a technology transformation effort.Nava is a consultancy and public benefit corporation dedicated to making government services simple, effective, and accessible to all. Nava was formed from the effort to rebuild HealthCare.gov after its troubled launch in 2013. -
Senior Program ManagerBlue Cross Blue Shield Association Oct 2024 - Nov 2024Chicago, Il, UsWorking towards on Healthcare and IT transformation goals by managing an AI-powered tool implementation that leverage machine learning, predictive analytics & automation -
Identity Management, Security And Data Access Control Leader (Incl Platforms, Apps And Data)Northwestern Medicine Jan 2020 - Aug 2024Chicago, Illinois, UsThought leader in Healthcare / Life Science - EPIC, Cyber Security and Cloud Operation: Azure and on prem (Active Directory), IGA/IAM (Identity Governance and Administration), MSFT PIM/PAM/CyberArk (Privileged Access Management), EPIC Healthcare and patients' data management including protection and governance. Also working with IDPH (IL Depatment of Public health)Strategy and Process : Improve operations with intelligent automation to enhance customer / patient care efficiency, cost optimization, faster and better outcomesHealthcare IT/OT security : EPIC, Vocera, Responder5, Imprivata, PAC, Obix, T-Sys and many others -
Engagement / Delivery / Program ManagementConnection Aug 2019 - Jan 2020Merrimack, Nh, UsManage an M&A smart operation transformation and GRC program for a global life science/healthcare payer.Thought Leader in customer engagement / program delivery / operation management -
Cloud & Cyber Security Service Director - Consulting, Operations & Managed ServicesAccenture Mar 2018 - Jun 2019Dublin 2, IePlanning and managing security, operations, managed services and external consulting in on-perm data center / AD, cloud operations (Office 365, Azure and AWS), cybersecurity, PAM, PIM, IAM, SSO, MFA, B2B & B2C, ATP and monitoring (SIEM). Lead 6 different functional groups deployed in 8 different countries 300 people global, with a 55M budgetEstablishing and maintaining global enterprise cloud infrastructure, and cybersecurity program. Own business operations, deliver leadership initiatives, and ensuring all Accenture and customers’ assets are protected and compliance with all laws and regulationDirect and drive DevOPS / application development via Agile / Scrum / Waterfall methodology Design, implement, and manage strategy & risk, cyber defense, digital identity, application security, and managed security Own Incident Mgt, Change Mgt, Asset Mgt, Integration and Reporting, Build Knowledge Capital, Training, User Experience + Adoption, Communication, Finance/Budgeting (50 million), and HR management (300 people)Partnering and managing vendors/resources including Microsoft, Symantec, CyberArk, SailPoint, Proofpoint and others based on business requirements and cost optimization. -
Manager, Program/Project Delivery, Infrastructure, Cloud Operations, Security, Risk And ComplianceMcdonald'S Oct 2016 - Mar 2018Chicago, Illinois, UsOperation / program delivery for McDonald and others to migrate users, data / storage and Applications to AWS, Azure and Office 365 (Exchange, SharePoint, OD4B, Yammer, Skype for Business & Teams), eDiscovery, security compliance. TCV 15 millionMigrate applications to AWS and Azure using Agile – Kanban / Waterfall methodology with JIRA TCV 5MMigrating mainframe data / storage / apps to private cloud, TCV 3 millionMigrate workstations to Windows 10, control end point devices (laptop, cell phone, Surface / iPad) security & management via Azure, Intune / MFA TCV 10MAccountable for vendor management, SLA, resources planning, financial forecast, change and delivery managementAutomated PMO workbook practice = Faster and better program management status updateDraw up strategies / process with MCD, and suppliers to enhance productivity and delivery speedStreamline services delivery = operations efficiency and exceeded SLA -
Senior Manager, Program/Project, P&L, Client Engagement, Operations And Services/Product DeliveryHewlett Packard Enterprise Feb 2011 - Jul 2016Houston, Texas, Us• Responsible for portfolio profitability (P&L) and engagement success via structuring and managing multiple projects through completion. Managed portfolio's engagement risk, delivery quality and customer satisfaction.• Portfolio sizes varied from $500K to $137 million. I achieved revenue over expectation quarter after quarter. During account and delivery executive absence, I acted on their behalf and sold 50% more over the original TCV.• Worked with legal, finance, management, program and technical delivery teams (up to 8 different teams, global locations) to secure agreements and align common goals. This brought customer satisfaction, account retention, market penetration and profitability. Team size reached over 100 with direct report global• Utilizing my bilingual language and multi culture understanding, I was able to facilitate accounts communication across the globe via conference calls and traveling. -
Solution Architect, Cloud & Client Infrastructure, Operations, Security And ComplianceHp Feb 2011 - Feb 2012Palo Alto, Ca, Us• Architect technical solutions on Client Infrastructure & Converged Collaboration including AD, Exchange, Big Data, Storage, Networking, HP VPC and Office 365 Cloud, SCCM and SCOM (Tech)• Worked with sales and other cross functional units in pre-sales and HP business development efforts. -
Enterprise Infrastructure And Security Architect, Program And Operation ManagerElkay Manufacturing 2010 - 2010Downers Grove, Il, Us•Architect solutions with multiple teams for Microsoft cloud (Exchange, SharePoint), with security• Managed vendor relationships, and services negotiation (Saved $300K), resources and budget• Integrated applications into Active Directory infrastructure• Translated business requirements to technical solutions partnering with business and executives• Participated in the identification of new platform or service technologies which integrated within infrastructure and provided input to proof of concept for these new technologies. -
It Infrastructure ManagerAvanade (Accenture And Microsoft Jointly Owned) 2007 - 2009Seattle, Washington, Us• Client Engagement and Program management, including vendor and partner relationship management, project resource estimates, project coordination and milestone updates between account executives, business clients and IT. Also managed proposal creation, program planning, and services delivery estimate.• Provided MOF, MSF, COBiT and ITIL-based management of business and IT policies, process, procedures and program management design, solution delivery, project resources control and allocation, and project delivery quality control and risk migration.• Managed global IT services delivery (Asia, Europe and North America), including Active Directory, servers, desktop, Exchange and SharePoint migration, data center migration, from physical to virtual. Prototype on-shore solution and replicated to off-shore teams. -
Program And Delivery Manager / Lead Solution ArchitectComsys (Experis - Manpower) 1996 - 2006Milwaukee, Wi, UsProudly consulted with AT&T, Kraft Foods, IBM, Illinois State Government, Abbott Lab, Allstate Insurance, Xerox and many other fortune 50 global companiesLead infrastructure architect / program manager for Active Directory, Identity and access management, SMS and Exchange infrastructure design, support, migration, solutions research and recommendation with cost justifications / ROI analysis. Lead IT security risk professional charged with implementing and managing IT risk control, security, audit, policies setting and regulatory compliance to SOX, HIPAA, and PCI using COSO and COBiT.Manage projects and outside vendors like IBM and Microsoft, between business units including holding company, and global subsidiaries. I have supervised multiple teams in different countries and personnel in different discipline (migration, exchange, servers, security, and infrastructure operations team)
Patrick Chan Skills
Patrick Chan Education Details
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The University Of WinnipegAnd Administrative Studies -
Pmi / Pmp
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Itsm / Itil
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CgaAccounting And Business/Management
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CscStock Broker
Frequently Asked Questions about Patrick Chan
What company does Patrick Chan work for?
Patrick Chan works for Zurich Insurance
What is Patrick Chan's role at the current company?
Patrick Chan's current role is Senior Security Program Leader.
What is Patrick Chan's email address?
Patrick Chan's email address is pc****@****usa.net
What schools did Patrick Chan attend?
Patrick Chan attended The University Of Winnipeg, Pmi / Pmp, Itsm / Itil, Cga, Csc.
What skills is Patrick Chan known for?
Patrick Chan has skills like Itil, Portfolio Management, Program Management, Project Management, Customer Engagement, Team Leadership, Service Delivery Management, Business Relationship Management, Client Relations Skills, Project Finance, Process Management, Change Management.
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